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A Sample Concierge Service Business Plan Template

Are you about starting a concierge business? If YES, here is a complete sample concierge service business plan template & feasibility report you can use for FREE.

Okay, so we have considered all the requirements for starting a concierge business. We also took it further by analyzing and drafting a sample concierge service marketing plan template backed up by actionable guerrilla marketing ideas for concierge businesses. So let’s proceed to the business planning section.

The Concierge service is a business indeed to start. This is one business that makes you versatile. What is more, you are sure to make loads of profit when y6ou delve into this type of trade. In the United States of America, there are a good number of people who have delved into this industry and the truth remains t6hat they are doing really well in it.

One of the things that you will have to do when you are looking to launch out in this business is to write a business plan. One of the good things about writing a business plan is the fact that you are able to chart a good course for your business. This is one of the reasons why it may be important that you learn from the business plans of others.

That is exactly why in this article, you are in luck because you can glean some information that will do your business a whole world of good. Here below is a sample concierge business plan;

A Sample Concierge Service Business Plan Template

  • Industry Overview

The Business Concierge Services industry is known for providing on-demand services for clients that ranges from business executives to employees and individuals. Players in this industry offer a wide variety of services such as running errands, conducting grocery and personal shopping, making travel and restaurant reservations, and home management services et al. The services may be provided in-person or remotely via telecommunications.

For instance, in hotels or resorts, a concierge company assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance request), procuring of tickets to special events, and assisting with various travel arrangements and tours of local attractions. Concierge also assists with sending and receiving parcels.

In hospitals, concierge service services are becoming increasingly available. A hospital concierge provides services similar to those of a hotel concierge, but serves patients and employees as well. This helps hospital staff members who work long shifts, and helps to provide work-life balance.

There are loads of independent personal concierge services companies that provide errand services and information services for their clients / members. They are known to provide services such as informational requests, setting dinner reservations, making telephone calls, researching travel arrangements and other related services.

Usually, concierge services companies will bill on an hourly rate and depending on the type of task, service charges can fluctuate drastically. Other companies bill a flat monthly fee based on the number of requests a member or client as the case may be is allowed to place each month.

For instance, in the United Kingdom, since the year 2000 and as of 2010, concierge services has become a key marketing and loyalty tool in the banking sector and offered as a benefit on luxury credit cards and entertainment. This type of service offering is also known as lifestyle management.

The Business Concierge Services industry is indeed a growing industry and pretty much active in the United States and other developed countries. Statistics has it that in the United States of America alone, there are about 790registered companies in this industry, employing about 2,828 and the industry rakes in a whooping sum of $271 million annually. The industry is projected to continue to grow at a 2.6 percent rate. It is important to state that there is no company with a dominant market share in the industry.

There are loads of players in this industry simply because the entry barriers for the Business Concierge Services industry are low. As a matter of fact, the required startup costs for new organization can be as low as the cost of acquiring a computer / laptop and internet device and the can successfully swing into full – time operations without the need of employees, significant capital expenses or even an office facility.

Over and above, The Business Concierge Services industry is very open to any aspiring entrepreneur who has the required skills to start his or her own concierge services business and of course make good money from the industry. As a matter of fact, it was projected that over the next five years, new technology will continue to emerge that will make it easier for more players to come into the industry hence increasing the competition in the industry.

Concierge Service Business Plan – Executive Summary

Peak Performer™ Concierge Services, LLC is a registered and standard business concierge services company that will be based in Baltimore – Maryland, United States of America, but operate all over the United States. We have been able to secure a standard and well – positioned office facility in a busy business district in Baltimore, the largest city in Maryland where we intend coordinating all our concierge activities from.

We are a business concierge service company that is set to compete in the highly competitive Business Concierge Services industry not only in the United States market, but also in the global market.

Peak Performer™ Concierge Services, LLC will be involved in business concierge services such as arranging travel, tours and hotel reservation, arranging for spa services, shopping (conducting grocery and personal shopping), providing courier functions, providing small event and party planning, providing home management services, arranging dining and entertainment and fulfilling other tasks associated with a business trip (booking transportation like taxi, limousines, airplanes, boats, etc., recommending night life hot spots, and coordinating porter service (luggage assistance request) et al).

Our business goal is to become one of the leading business concierge services company in the United States and we will make sure that every outsource jobs that we handle for our clients favorable compete with the best in the industry.

Our workers are going to be selected from a pool of talented and highly creative professionals with various skills as it relates to the services we offer in and around Baltimore and also from any part of the United States of America. We will make sure that we take all our workers through the required trainings that will position them to meet the expectation of the company and to compete favorably with leading business concierge services companies in the United States and throughout the globe.

At Peak Performer™ Concierge Services, LLC, our client’s best interest come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for our partners, freelance workers and for our clients.

Peak Performer™ Concierge Services, LLC is founded by Larry Clinton and his friend and business partner for many years Ken Bradford. They have a combine qualification and experience that will position them to perform excellently well in the Business Concierge Services Industry. Both of them are proud members of International Concierge and Lifestyle Management Association (ICLMA) and the National Concierge Association.

  • Our Product and Services

We are poised to give our clients the very best in services and that is why we shall leave no room for laxity as we work hard to bring the very best to our customers. Peak Performer™ Concierge Services, LLC is established with the aim of maximizing profits in The Business Concierge Services industry.

We want to compete favorably with the leading business concierge services companies in the United States which is why we have but in place a competent quality assurance team that will ensure that all our services meet and even surpass our customers’ expectations.

We will work hard to ensure that Peak Performer™ Concierge Services, LLC is not just accepted in Baltimore – Maryland, but also throughout the United States of America. Our service offerings are listed below;

  • Arranging travel, tours and hotel reservation
  • Arranging for spa services
  • Shopping (conducting grocery and personal shopping)
  • Providing courier functions
  • Providing small event and party planning
  • Providing home management services
  • Arranging dining and entertainment
  • Fulfilling other tasks associated with a business trip (booking transportation like taxi, limousines, airplanes, boats, etc), recommending night life hot spots, and coordinating porter service (luggage assistance request) et al)

Our Vision Statement

Our vision is to establish a standard business concierge services company whose services and brand will not only be accepted in Baltimore – Maryland, but also throughout the United States of America.

  • Our Mission Statement

Our mission is to provide professional and highly creative business concierge services that will assist businesses, individuals and busy corporate executives in achieving their business and personal goals and also to achieve work – life balance. We want to build a business concierge services company that can favorably compete with other leading brands in the industry.

Our Business Structure

Peak Performer™ Concierge Services, LLC, is a business concierge services company that will be launched in Baltimore, but hope to grow big and secure outsourced jobs from big corporations and top corporate executives from all over the United States of America.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands (freelancers and back office staff) within our area of operations.

At Peak Performer™ Concierge Services, LLC, we will ensure that we hire people that are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

  • Chief Executive Officer
  • Operation Manager
  • Human Resources and Admin Manager
  • Sales and Marketing Executive
  • Accountant
  • Business Concierge Service Providers
  • Client Service Executive

Roles and Responsibilities

Chief Executive Officer – CEO:

  • Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
  • Responsible for providing direction for the business
  • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization

Operation Manager:

  • Serve as project manager of the organization; works directly with employees on the field
  • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
  • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
  • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
  • Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices; participates in professional societies.
  • Makes certain that production and development department perform efficiently, coordinate employee efforts, and facilitate communications between management and graphic designer
  • Ensures that the organization work in line with international best practices.

Admin and HR Manager

  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Design job descriptions with KPI to drive performance management for clients
  • Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
  • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
  • Defines job positions for recruitment and managing interviewing process
  • Carries out staff induction for new team members
  • Responsible for training, evaluation and assessment of employees
  • Responsible for arranging travel, meetings and appointments
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Oversees the smooth running of the daily office activities.

Sales and Marketing Manager

  • Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
  • Models demographic information and analyze the volumes of transactional data generated by customer
  • Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
  • Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
  • Responsible for handling business research, market surveys and feasibility studies for clients
  • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
  • Develops, executes and evaluates new plans for expanding increase sales
  • Creates new markets cum businesses for the organization
  • Empowers and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

  • Responsible for preparing financial reports, budgets, and financial statements for the organization
  • Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
  • Responsible for financial forecasting and risks analysis.
  • Performs cash management, general ledger accounting, and financial reporting for one or more properties.
  • Responsible for developing and managing financial systems and policies
  • Responsible for administering payrolls
  • Ensuring compliance with taxation legislation
  • Handles all financial transactions for Peak Performer™ Concierge Services, LLC
  • Serves as internal auditor for Peak Performer™ Concierge Services, LLC.

Concierge Services Providers

  • Arranges travel, tours and hotel reservation
  • Arranges for spa services
  • Shops (conducting grocery and personal shopping)
  • Provides courier functions
  • Provides small event and party planning
  • Provides home management services
  • Arranges dining and entertainment
  • Fulfils other tasks associated with a business trip (booking transportation like taxi, limousines, airplanes, boats, etc), recommending night life hot spots, and coordinating porter service (luggage assistance request) et al)

Client Service Executive

  • Welcome clients by greeting them in person or on the telephone; answering or directing inquiries.
  • Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
  • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
  • Manages administrative duties assigned by the chief executive office in an effective and timely manner
  • Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

Concierge Service Business Plan – SWOT Analysis

We do not want to leave room for doubt in operating our business; that is why we have given our timer and resources to identifying our strengths and weaknesses. Peak Performer™ Concierge Services, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured business concierge services business that can favorably compete in the highly competitive Business Concierge Services industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a SWOT analysis for Peak Performer™ Concierge Services, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Peak Performer™ Concierge Services, LLC;

  • Strength:

Our core strength lies in the power of our team; our field staff and back office workforce. We have a team of creative and highly proficient people with excellent qualifications and experience in various niche areas in the Business Concierge Services industry.

Aside from the synergy that exist in our carefully selected field staff and back office staff, our services will be guided by best practices in the industry.

  • Weakness:

As a new business concierge services company, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the fast growing and highly competitive Business Concierge Services industry; that is perhaps our major weakness. Another weakness is that we may not have the required cash to promote our business the way we would want to.

  • Opportunities:

No doubt, the opportunities in the Concierge Services industry is massive considering the number of individuals (busy corporate executives) and corporate organizations whose businesses and lifestyle depends on the services of concierge service providers and those who would want to achieve work – life balance.

As a business concierge services company, we are ready to take advantage of any opportunity that is available in the industry.

  • Threat:

Every business faces a threat or challenge at any part of the life cycle of the business. These threats can be external or internal. This shows the importance of a business plan, because most threats or challenges are to be anticipated and plans put in place to cushion what effect they might bring to the business.

Some of the threats that we are likely going to face as a business concierge service company operating in the United States are unfavorable government policies, the arrival of a competitor within our location of operations and global economic downturn which usually affects spending / purchasing power.

There is hardly anything we could do as regards these threats other than to be optimistic that things will continue to work for our good.

Concierge Service Business Plan – MARKET ANALYSIS

  • Market Trends

The fact that operators in the Business Concierge Services industry conduct their clients’ professional and personal affairs, from handling dry cleaning and shopping to making travel arrangements makes it an interesting service related business to venture into.

During the recession, low corporate profit and low per capita disposable income discouraged households and companies from hiring concierges, though loads of concierge service providers entered the industry during the recession because of its low barriers to entry.

As the economy bounces back the demand for concierge services is expected to return to the industry, with solid revenue and enterprise growth over the next couple of years.

The fact that the Business Concierge Services industry is a service-based industry makes it easier to set – up. While products may include monthly or yearly subscriptions, mobile apps and online memberships, players in the industry thrive on the scope and niche of services they offer. Concierge services vary widely depending on the size of the concierge company, their location and price.

As a matter of fact, it was projected that over the next five years, new technology will continue to emerge that will make it easier for more players to come into the Business Concierge Services industry hence increasing the competition in the industry.

Our Target Market

No one breaks one without first streamlining their target market. Before starting our business concierge services company, we are certain that there is a wide range of both corporate and individual clients who cannot successfully run their businesses or lifestyle without outsourcing some of their operations to a third party service provider.

As a matter of fact, without concierge service providers, it will be pretty difficult for some top executives to attain peak performance and work – life balance.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know can’t afford to do without our services. We have conducted our market research and survey and we will ensure that the services we offer well accepted in the market place.

Below is a list of the people and organizations that we will specifically market our products and services to;

  • Busy top corporate executives
  • Busy businessmen and businesswomen
  • Hotels
  • Hospitals
  • Tourists and frequent travelers
  • Banks, Insurance Companies and other related Financial Institutions
  • Blue Chips Companies
  • Corporate Organizations
  • Manufacturers and Distributors
  • Real Estate Owners, Developers, and Contractors
  • Research and Development Companies
  • Entrepreneurs and Start – Ups

Our Competitive Advantage

No doubt the competition in the Concierge Services industry is getting stiffer by the day, you have to be highly creative and come up with detailed services and concepts in order to survive in the industry. The Business Concierge Services industry is indeed a very prolific and at the same time a highly competitive industry. Clients will only hire your services if they know that they can get nothing but the best from you.

We are quite aware that to be highly competitive in the Business Concierge Services industry means that you are not only expected to be able to deliver consistent and highly creative jobs, but you must be able to meet set targets. No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects.

Our competitive advantage lies in the power of our team and management; our workforce. We have a team of creative and highly proficient concierge service providers in various niche areas in the Business Concierge Services industry, a team with excellent qualifications and experience. Aside from the synergy that exists in our carefully selected workforce, our fees and services will be guided by best practices in the industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups concierge service provider businesses in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

Concierge Service Business Plan – SALES AND MARKETING STRATEGY

We are mindful of the fact that there is and there will always be a stiffer competition in the Business Concierge Services industry, hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the Business Concierge Services industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of Peak Performer™ Concierge Services, LLC.

Our goal is to grow Peak Performer™ Concierge Services, LLC to become one of the top 10 concierge service providers in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in the United States of America but also in other parts of the world.

Do It Peak Performer™ Concierge Services, LLC is set to make use of the following marketing and sales strategies to attract clients;

  • Introduce our business concierge services company by sending introductory letters / emails alongside our brochure to corporate organizations, households, busy corporate executives and key stake holders.
  • Promptness in bidding for business concierge related contracts from the government and other cooperate organizations
  • Advertise our business in relevant business magazines, newspapers, TV stations, and radio station.
  • List our business on yellow pages ads (local directories)
  • Attend relevant international and local expos, seminars, and business fairs et al
  • Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
  • Leverage on the internet to promote our business
  • Engage direct marketing approach
  • Encourage word of mouth marketing from loyal and satisfied clients

Sources of Income

We like small businesses that have grown need to identify all our sources of income. This is very vital because it is the needful thing to do especially when whilst starting out in trade.  Peak Performer™ Concierge Services, LLC is established with the aim of maximizing profits in the Business Concierge Services industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients.

Peak Performer™ Concierge Services, LLC will generate income by offering the following services;

  • Arranging travel, tours and hotel reservation
  • Arranging for spa services
  • Shopping (conducting grocery and personal shopping)
  • Providing courier functions
  • Providing small event and party planning
  • Providing home management services
  • Arranging dining and entertainment
  • Fulfilling other tasks associated with a business trip (booking transportation like taxi, limousines, airplanes, boats, etc), recommending night life hot spots, and coordinating porter service (luggage assistance request) et al)

Sales Forecast

One thing is certain; there would always be corporate organization and individual (especially busy top corporate executives) who would need the services of business concierge services companies.

We are well positioned to take on the available market in the Business Concierge Services industry and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our business concierge services company to enviable heights.

We have been able to critically examine the business concierge market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to similar startups.

Below is the sales projection for Peak Performer™ Concierge Services, LLC, it is based on the location of our business and of course the wide range of our services and target market;

  • First Fiscal Year-: $100,000
  • Second Fiscal Year-: $200,000
  • Third Fiscal Year-: $450,000

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and arrival of a competitor offering similar business concierge services like us. Please note that the above projection might be lower and at the same time it might be higher.

  • Our Pricing Strategy

Pricing our services is the right things to put in place from the very beginning. Usually, concierge services companies will bill on an hourly rate and depending on the type of task, service charges can fluctuate drastically. Other companies bill a flat monthly fee based on the number of requests a member or client as the case may be is allowed to place each month.

At Peak Performer™ Concierge Services, LLC we will adopt both the hourly billing rate and flat monthly fee. We will ensure that we keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance from corporate organizations who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one off jobs or government contracts which are always lucrative; we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

  • Payment Options

At Peak Performer™ Concierge Services, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

  • Payment via bank transfer
  • Payment via online bank transfer
  • Payment via check
  • Payment via bank draft
  • Payment via mobile money
  • Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

Concierge Service Business Plan – Publicity and Advertising Strategy

We have been able to work with our in house brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market. We are set to become the number one choice for both corporate clients and individual clients in the whole of the United States and beyond which is why we have made provisions for effective publicity and advertisement of our business concierge services company.

Below are the platforms we intend to leverage on to promote and advertise Peak Performer™ Concierge Services, LLC;

  • Place adverts on both print (newspapers and magazines) and electronic media platforms
  • Sponsor relevant community based events / programs
  • Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
  • Install our Bill Boards on strategic locations all around Baltimore – Maryland and other key cities in the United States of America.
  • Distribute our fliers and handbills in target areas
  • Contact corporate organizations and busy corporate executives by calling them up (emailing them as well) and informing them of Peak Performer™ Concierge Services, LLC and the services we offer
  • List our business concierge services company in local directories / yellow pages
  • Advertise our business concierge services company in our official website and employ strategies that will help us pull traffic to the site.
  • Ensure that all our staff members wear our branded shirts and all our official vehicles are well branded with our company logo et al.

Concierge Service Business Plan – Financial Projections and Costing

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake and the nature if the business. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business.

The materials and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a business concierge services company; it might differ in other countries due to the value of their money.

However, this is what it would cost us to setup Peak Performer™ Concierge Services, LLC in the United of America;

  • Business incorporating fees in the United States of America will cost – $750.
  • The budget for Liability insurance, permits and license will cost – $3,500
  • Renting / leasing a small office space that will accommodate the number of employees for at least 6 months (Re – Construction of the facility inclusive) will cost – $150,000.
  • Equipping the office (computers, printers, projectors, markers, servers / internet facility, furniture, telephones, filing cabinets, and electronics) will cost – $10,000
  • Amount required to purchase the needed software applications – $ 3,500
  • Launching an official Website will cost – $500
  • Amount need to pay bills and staff members for at least 2 to 3 months – $70,000
  • Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about two hundred and fifty thousand (250,000) U.S. dollars to successfully set – up a medium scale but standard business concierge services company in the United States of America.

Please note that you can successfully launch this type of business from any part of the world in your bedroom with just a functional laptop, internet facility and the required software applications. But if you choose to build a business with structure, a business that does not revolve around one man or woman, then you should follow the above structure.

Generating Funding / Startup Capital for Peak Performer™ Concierge Services, LLC

Peak Performer™ Concierge Services, LLC is a business that will be owned by Larry Clinton and his friend and business partner for many years Ken Bradford. They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.

These are the areas we intend generating our start – up capital;

  • Generate part of the start – up capital from personal savings and sale of his stocks
  • Generate part of the start – up capital from friends and other extended family members
  • Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $85,000 and soft loan from family members $15,000) and we are at the final stages of obtaining a loan facility of $150,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

CONCIERGE BUSINESS GROWTH: Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Peak Performer™ Concierge Services, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to consistently offer excellent services at a very competitive price than what is obtainable in the industry.

Peak Performer™ Concierge Services, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce (freelance workers and back office staff members inclusive) is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

  • Business Name Availability Check: Completed
  • Business Incorporation: Completed
  • Opening of Corporate Bank Accounts various banks in the United States: Completed
  • Opening Online Payment Platforms: Completed
  • Application and Obtaining Tax Payer’s ID: In Progress
  • Securing a small but standard office facility : Completed
  • Application for business license and permit: Completed
  • Purchase of All form of Insurance for the Business: Completed
  • Conducting Feasibility Studies: Completed
  • Generating part of the start – up capital from the founders: Completed
  • Writing of Business Plan: Completed
  • Drafting of Employee’s Handbook: Completed
  • Drafting of Contract Documents: In Progress
  • Design of Logo for the business: Completed
  • Secure trademark for our products: In Progress
  • Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
  • Recruitment of employees: In Progress
  • Purchase of the Needed furniture, office equipment, software applications, electronic appliances and facility facelift: In Progress
  • Creating Official Website for the business: In Progress
  • Creating Awareness for the business: In Progress
  • Health and Safety and Fire Safety Arrangement: In Progress
  • Establishing business relationship with vendors and key players in various industries: In Progress
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