A domiciliary care agency business is one of those businesses that require you to first look at the existing laws in the country or state you reside before you can start the business. This is because there is hardly any country that does not pay serious attention to their health sector. The health industry is usually highly regulated so as to guard against the infiltration of quacks.

If you have an interest in starting your own domiciliary care agency in the UK, then you need to pay a visit to the health and medical regulatory body in your council (the department of domiciliary health care services) to get all the required information.

You also have to do all the necessary research, as well as get all the medical knowledge you will need. This is very vital so that you are not perceived as clueless at any point. You may also consider paying some experts to help you operate on the right footing.

Also, business plan is something you have to tackle before you start. Very vital information such as the vision, mission, marketing plans, legal documents, as well as many other things will be looked into in the business plan. Here is a sample domiciliary care agency business plan that is capable of leading you all the way.

How to Write a Domiciliary Care Agency Business Plan

1. Industry Overview

The healthcare cum medical industry is perhaps one of the fastest growing and largest industries in the world because the wealth of any nation depends on the health of the nation. There is hardly any country where the health care industry is not handled with all seriousness. As a matter of fact, the healthcare industry is known to gulp well over 10 percent of gross domestic product (GDP) of most developed countries.

Domiciliary care is provided to people who still live in their own homes but require additional support with household tasks, personal care and any other activity that allows them to maintain both their independence and quality of life. As a domiciliary care worker, you would be providing a full range of personal care from assisting with washing and dressing in the morning to aiding with toileting during the day.

On a different day you might be assisting someone who is fully mobile but has dementia and requires assistance with cooking and cleaning. There is indeed a very large market for domiciliary care service providers in the United Kingdom and of course in most parts of the world.

Statistics has it that in 2011, healthcare costs paid to hospitals, physicians, nursing homes, diagnostic laboratories, pharmacies, medical device manufacturers and other players in the business value chain, consumed an estimated value of 17.9 percent of the Gross Domestic Product (GDP) of the United Kingdom.

This indeed the largest of any country in the world. As a matter of fact, experts projected that the healthcare share of the GDP of the United Kingdom will continue to grow, reaching 19.6 percent of GDP by 2016.

Those who need the services of domiciliary care providers (nurse’s aides, personal assistance services, mental health counselors, chiropractors, home care agencies, medication management counselors, physical therapists, county aging workers, and rehabilitation counselors, home health caregivers or home caregivers) are not restricted to the old and the elderly but also young adults and all those who can afford the services.

Generally, patients prefer that their physician or nurse or healthcare giver take care of them in the comfort of their homes, especially in psychiatric cases and permanent or temporary disability et al.

When it comes to paying domiciliary care service providers, the model that is adopted by the health sector usually hold sway. For instance, in the United Kingdom, domiciliary care service providers are either paid directly by the patient or the insurance company that covers the patient takes responsibility of the payment.

2. Executive Summary

McQueen Williams™ Domiciliary Care Agency is a standard and certified healthcare service provider that will be located in East London – United Kingdom. We will cover other counties such as Kent, Essex, Middlesex, Surrey, River Thames, Greater London and Hertfordshire et al. We chose to operate in these cities because we know that our services will be in high demand due to the growing number of the aging population and disable people in these areas.

McQueen Williams™ Domiciliary Care Agency offers domiciliary health care services by providing a full range of personal care from assisting with washing and dressing in the morning to aiding with toileting during the day, administering medications, preparing meals, household tasks and assisting with physical exercise et al.

We are open to also assisting someone who is fully mobile but has dementia and requires assistance with cooking and cleaning. We are well trained and equipped to service the market segments that require only home-based services.

We are in the domiciliary care agency business to deliver excellent healthcare services to all those who will patronize our services. We will also ensure that in the line of carrying out our duty, we comply with the laws and health regulations in East London and The United Kingdom. Our employees are well trained and qualified to handle a wide range of domiciliary health care services.

McQueen Williams™ Domiciliary Care Agency will operate a 24 hours 7 days a week service; our office facility will be opened round the clock to attend to clients. We have a standard medical call center that is manned by trained health workers. Our work force are going to be well trained to operate within the framework of our organization’s corporate culture.

McQueen Williams™ Domiciliary Care Agency will ensure that all our patients cum customers are given first class treatment whenever they visit our store. We have a CRM software that will enable us manage a one on one relationship with our customers.

McQueen Williams™ Domiciliary Care Agency is a family business that is owned and managed by Mrs. McQueen Williams and her family. Mrs. McQueen Williams is a licensed Assisted Living Administrator, nurse and social health worker with over 25 years experience working for leading brands in the industry. She has a Master’s Degree in Public Health and she is truly passionate when it comes to taking care of the aged.

3. Our Services

McQueen Williams™ Domiciliary Care Agency is in the business of ensuring that our clients are well taken care of and our services will be carried out by highly trained professional physicians, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, rehabilitation counselors, home health caregivers and home caregivers who know what it takes to give our highly esteemed customers value for their money.

These are the domiciliary health care services that McQueen Williams™ Domiciliary Care Agency will be offering;

  • Continuing care retirement communities
  • Assisted living facilities and homes for the elderly
  • Independent-living facilities
  • Providing room and board
  • Nursing and other supervision
  • Assistance in daily living
  • Housekeeping services
  • Social Work
  • Home Medication Management
  • Personal Assistance Services

4. Our Mission and Vision Statement

  • Our vision is to become the number one choice when it comes to domiciliary care service delivery in the whole of East London and also to be amongst the top 20 domiciliary care service providers in the United Kingdom within the next 10 years.
  • McQueen Williams™ Domiciliary Care Agency is in business is to establish a first class domiciliary care service that will take care of both highly placed clients and lowly placed clients as long as they can afford our services.
  • We want to become one of the leaders in the domiciliary health care services industry in East London, and in The United Kingdom.

Our Business Structure

McQueen Williams™ Domiciliary Care Agency will be built on a solid foundation. From the outset, we have decided to recruit only qualified professionals (physicians, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, rehabilitation counselors, home health caregivers and home caregivers) to man various job positions in our organization.

We are quite aware of the rules and regulations governing the health care industry which is why we decided to recruit only experienced and qualified employees as foundational staff of the organization. We hope to leverage on their expertise to build our business brand to be well accepted in East London and the whole of the United Kingdom.

When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all our stakeholders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of five years or more. These are the positions that will be available at McQueen Williams™ Domiciliary Care Agency;

  1. Chief Executive Officer
  2. Medication Management Counselors
  3. Assisted Living Administrator (Human Resources and Admin Manager)
  4. Domiciliary Care Workers
  5. Marketing Executive
  6. Account
  7. Cleaners

5. Job Roles and Responsibilities

Chief Executive Officer:

  • Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results
  • Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for fixing prices and signing business deals
  • Responsible for providing direction for the business
  • Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization
  • Reports to the board.

Assisted Living Administrator (Admin and HR Manager)

  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
  • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
  • Defining job positions for recruitment and managing interviewing process
  • Carrying out staff induction for new team members
  • Responsible for training, evaluation and assessment of employees
  • Responsible for arranging travel, meetings and appointments
  • Oversee the smooth running of the daily office activities.

Domiciliary Care Worker

  • Provide personal care and support to clients with a wide range of needs, illnesses and disabilities
  • Undertake the tasks detailed in the Client’s care and support plan using a person centred approach and in the least intrusive way
  • Encourage the independence and motivation of the Client and not foster dependent behaviour
  • Provide input into the care and support plans of Clients by regularly feeding back to the Field Care Supervisor
  • Assist Clients getting up in the morning and going to bed at night
  • Assist Clients to wash, bath and shower
  • Assist Clients to dress and undress
  • Assist Clients to look after their skin, teeth, hair and nails
  • Assist Clients with toileting, continence management and personal hygiene
  • Assist Clients with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment
  • Prepare food and drink for the Client, being aware of the Client’s choice, likes/dislikes, nutritional needs and cultural requirements
  • Provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management
  • Take responsibility for the safe handling of property and equipment belonging to the Client
  • Maintain good communication and develop effective working relationships with Clients
  • Provide companionship to the Client, actively talking and listening to them about their interests
  • Help the Client to maintain contact with their family and friends
  • Accompany the Client on trips into the community
  • Assist the Client to manage their personal affairs

Marketing and Sales Executive

  • Identify, prioritize, and reach out to new clients, and business opportunities et al
  • Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
  • Responsible for handling business research, market surveys and feasibility studies for the organization
  • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
  • Document all customer contact and information
  • Represent McQueen Williams™ Domiciliary Care Agency in strategic meetings
  • Help increase sales and growth for McQueen Williams™ Domiciliary Care Agency.

Accountant/Cashier

  • Responsible for preparing financial reports, budgets, and financial statements for the organization
  • Provides management with financial analyses, development budgets, and accounting reports
  • Responsible for financial forecasting and risks analysis.
  • Performs cash management, general ledger accounting, and financial reporting for the organization
  • Responsible for developing and managing financial systems and policies
  • Responsible for administering payrolls
  • Ensuring compliance with taxation legislation
  • Handles all financial transactions for McQueen Williams™ Domiciliary Care Agency
  • Serves as internal auditor for McQueen Williams™ Domiciliary Care Agency.

Cleaners:

  • Responsible for cleaning the facility at all times
  • Ensure that toiletries and supplies don’t run out of stock
  • Handle any other duty as assigned by the facility manager

6. SWOT Analysis

McQueen Williams™ Domiciliary Care Agency is set to become one of the leading domiciliary care service providers in East London which is why we are willing to cross every ‘Ts’ and dot every ‘Is’ as it relates to our business. We want our domiciliary care company to be the number one choice of all residents in East London. We know that if we are going to achieve the goals that we have set for our business, then we must ensure that we build our business on a solid foundation.

Even though our Chief Executive Officer (owner) has a robust experience in social work and taking care of the aging population, we still went ahead to hire the services of business consultants that are specialized in setting up new businesses to help our organization conduct detailed SWOT analysis and to also provide professional support in helping us structure our business to become a leader in the assisted living facility industry.

This is the summary of the SWOT analysis that was conducted for McQueen Williams™ Domiciliary Care Agency;

  • Strength:

Our strength lies in the fact that we have a team of qualified professionals manning various job positions in our organization. As a matter of fact, they are some of the best hands in the whole of East London. Our location, the business model we will be operating on, multiple payment options, well equipped call center and our excellent customer service culture will definitely count as a strong strength for us.

  • Weakness:

Our perceived weakness lies in the point that we are just starting out and we may not have the required finance to sustain the kind of publicity that we intend giving the business and also the finance needed for the acquiring ambulance to facilitate rapid response in cases of emergencies.

  • Opportunities:

The opportunities that are available to domiciliary care agency providers are unlimited considering the fact that we have growing aging population in the United Kingdom and we are going to position our business to make the best out of the opportunities that will be available to us in East London.

  • Threat:

Just like any other business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies (healthcare reform). It is a fact that economic downturn affects purchasing power. Another threat that may likely confront us is the arrival of a new and bigger/well established domiciliary care agency in same location where our outlet is located.

7. MARKET ANALYSIS

  • Market Trends

One thing is certain in the home healthcare services industry, the fact that there are growing aging population and people with one form of disability or the other in the United Kingdom, the trend will continue to benefit the industry. The trend in the industry is that, players in the industry are now flexible enough to adjust their services and facilities to attract more knowledgeable and educated residents by incorporating more technology and adapting to new markets.

Another trend in the industry is that in other to make domiciliary care services more affordable for low income individuals, many counties in the United Kingdom are enacting changes to the portion of Medicaid which can be applied to Assisted Living Facilities.

Before now, only individuals living in nursing homes were typically provided Medicaid assistance, but in recent time, there are now a growing number of states that have recognized the importance of offering Medicaid dollars to senior citizens living in Assisted Living Facilities.

7. Target Market

McQueen Williams™ Domiciliary Care Agency is in business to service a wide range of customers in East London – United Kingdom and other cities such as Kent, Essex, Middlesex, Surrey, River Thames, Greater London and Hertfordshire et al. We will ensure that we target but self-pay customers (who do not have health insurance cover), and those who have health insurance cover.

The fact that we are going to open our doors to a wide range of customers does not in any way stop us from abiding by the rules and regulations governing the home health care industry in the United Kingdom. Our staff are well – trained to effectively service our customers and give them value for their money.

Our customers can be categorized into the following;

  • Elderly people
  • Expectant Mothers
  • Injured Sports Men and Women
  • Disable/Physically Challenged People
  • People with mental/psychiatric challenges
  • The aged who might suffer from severe joint pains, and every other age category that falls under the conditions listed by the physician.

Competitive Advantage

Aside from the competitions that exist amongst various domiciliary care service providers, they also compete against other healthcare service providers such as supported living facility, nursing homes and assisted living facilities. To be highly competitive in the home healthcare industry means that you should be able to deliver consistent quality patient service and should be able to meet the expectations of the physicians that referred patients to you.

McQueen Williams™ Domiciliary Care Agency is coming into the market well prepared to favorably compete in the industry. Our office facility is well positioned (centrally positioned) and visible, we have enough parking space with good security. Our staff are well groomed in all aspects of home healthcare service delivery and all our employees are trained to provide customized customer service to all our clients.

Our services will be carried out by highly trained professional physicians, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, rehabilitation counselors, home health caregivers and domiciliary caregivers who know what it takes to give our highly esteemed customers value for their money.

We are one of the few home healthcare service providers in the whole of East London that will run a standard medical call center for 24 hours a day and 7 days a week. We have enough trained health workers that are ready to run a shift system.

8. SALES AND MARKETING STRATEGY

  • Sources of Income

McQueen Williams™ Domiciliary Care Agency will ensure that we maximize the business by generating income from every legal means within the scope of our industry. Below are the sources we intend exploring to generate income for McQueen Williams™ Domiciliary Care Agency;

  • Continuing care retirement communities
  • Assisted living facilities and homes for the elderly
  • Independent-living facilities
  • Providing room and board
  • Nursing and other supervision
  • Assistance in daily living
  • Housekeeping services
  • Social Work
  • Home Medication Management
  • Personal Assistance Services

9. Sales Forecast

It is important to state that our sales forecast is based on the data gathered during our feasibility studies, market survey and also some of the assumptions readily available on the field. Below are the sales projections that we were able to come up with for the first three years of operations;

First Fiscal Year (FY1):  £50,000 (From Self – Pay Clients / Patients)

£150,000 (From Health Insurance Companies)

Second Fiscal Year (FY2): £75,000 (From Self – Pay Clients / Patients)

£170,000 (From Health Insurance Companies)

Third Fiscal Year (FY3): £100,000 (From Self – Pay Clients / Patients)

£200,000 (From Health Insurance Companies)

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. Please note that the above projection might be lower and at the same time it might be higher.

Marketing Strategy and Sales Strategy

The marketing and sales strategy of McQueen Williams™ Domiciliary Care Agency Store will be based on generating long-term personalized relationships with customers. In order to achieve that, we will ensure that we offer top notch all-round domiciliary care services at affordable prices compare to what is obtainable in East London.

All our employees will be well trained and equipped to provide excellent and knowledgeable domiciliary care services. We know that if we are consistent with offering high quality domiciliary care service delivery and excellent customer service, we will increase the number of our customers by more than 25 percent for the first year and then more than 40 percent subsequently.

Before choosing a location for our domiciliary care service, we conducted a thorough market survey and feasibility studies in order for us to be able to penetrate the available market and become the preferred choice for residents of East London – United Kingdom and other cities where our services will be available. We have detailed information and data that we were able to utilize to structure our business to attract the number of customers we want to attract per time.

We hired experts who have good understanding of the home health care industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in East London. In summary, McQueen Williams™ Domiciliary Care Agency will adopt the following sales and marketing approach to win customers over;

  • Introduce our business by sending introductory letters to residents, business owners and corporate organizations
  • Advertise our business in community based newspapers, local TV and local radio stations
  • List our business on yellow pages ads (local directories)
  • Leverage on the internet to promote our business
  • Engage in direct marketing
  • Leverage on word of mouth marketing (referrals)
  • Enter into business partnership with hospitals, government agencies and health insurance companies.
  • Attend health care related exhibitions/expos.

10. Publicity and Advertising Strategy

We in the domiciliary care services business -to become one of the market leaders and also to maximize profits hence we are going to explore all available means to promote our domiciliary care agency business.

McQueen Williams™ Domiciliary Care Agency has a long term plan of offering domiciliary care agencies in various locations all around East London which is why we will deliberately build our brand to be well accepted in East London before venturing out.

As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand to the general public. Here are the platforms we intend leveraging on to promote McQueen Williams™ Domiciliary Care Agency;

  • Place adverts on both print (community based newspapers and health related magazines) and electronic media platforms
  • Sponsor relevant community health programs
  • Leverage on the internet and social media platforms like; Instagram, Facebook, twitter, YouTube, Google + et al to promote our brand
  • Install our Bill Boards in strategic locations all around East London.
  • Distribute our fliers and handbills in target areas
  • Ensure that all our workers wear our branded shirts and all our vehicles and ambulances are well branded with our company’s logo et al.

Our Pricing Strategy

McQueen Williams™ Domiciliary Care Agency will work towards ensuring that all our services are offered at highly competitive prices compared to what is obtainable in The United Kingdom.

On the average, domiciliary care service providers usually leverage on the fact that a good number of their clients do not pay the service charge from their pockets; private insurance companies, Medicare and Medicaid are responsible for the payment.

In view of that, it is easier for home health care service providers to bill their clients based in their discretion. Be that as it may, we have put plans in place to offer discount services once in a while and also to reward our loyal customers especially when they refer clients to us.

  • Payment Options

At McQueen Williams™ Domiciliary Care Agency, our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that will be available in all our outlets;

  • Payment by cash
  • Payment via Point of Sale (POS) Machine
  • Payment via online bank transfer (online payment portal)
  • Payment via Mobile money
  • Check

In view of the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.

11. Startup Expenditure (Budget)

If you are looking towards starting a domiciliary care services company, then you should be ready to raise enough capital to cover some of the basic expenditure that you are going to incur. The truth is that starting this type of business does not come cheap.

You would need money to secure a standard office facility, acquire medical equipment and you would need money to pay your workforce and pay bills for a while until the revenue you generate from the business becomes enough to pay them.

Also it is expensive to acquire a standard well – equipped ambulance. The items listed below are the basics we would need when starting our home domiciliary health care services business in the United Kingdom, although costs might vary slightly;

  1. The Total Fee for Registering the Business in Maryland – £12.
  2. Legal expenses for obtaining licenses and permits – £1,200.
  3. Marketing promotion expenses for the grand opening of People’s Choice Retail Store in the amount of £2,500 and as well as flyer printing (2,000 flyers at £0.04 per copy) for the total amount of £1,580.
  4. The cost for hiring Business Consultant – £2,500.
  5. The cost for Computer Software (Accounting Software, Payroll Software, CRM Software, Microsoft Office, QuickBooks Pro, drug interaction software, Physician Desk Reference software) – £3,000
  6. Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – £3,400.
  7. The cost for payment of rent for 12 month at £1.76 per square feet in the total amount of £75,600.
  8. The cost for office remodeling (construction of racks and shelves) – £2,000.
  9. Other start-up expenses including stationery (£50) and phone and utility deposits (£2,500).
  10. Operational cost for the first 3 months (salaries of employees, payments of bills et al) – £75,000
  11. The cost for Start-up inventory (stocking a wide range of products such as toiletries, food stuff and drugs et al) – £5,000
  12. The cost for the purchase of storage hardware (bins, rack, shelves,) – £750
  13. The cost for Nurse and Drugs Supplies (Injections, Bandages, Scissors, et al) – £3,000
  14. The cost for medical equipment – £20,750
  15. The cost of purchase of ambulance and other vehicles – £80,000
  16. The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone, TVs, tables and chairs et al): £4,000.
  17. The cost of Launching a Website: £700
  18. Miscellaneous: £5,000

We would need an estimate of two hundred and fifty thousand Pounds (£250,000) to successfully set up our domiciliary care services company in East London – United Kingdom. Please note that this amount includes the salaries of all the staff for the first month of operation.

Generating Funding/Startup Capital for McQueen Williams™ Domiciliary Care Agency

McQueen Williams™ Domiciliary Care Agency is a private business that is solely owned and financed by Mrs. McQueen Williams and her family members. They do not intend to welcome any external business partners which is why she decided to restrict the sourcing of startup capital to 3 major sources.

These are the areas McQueen Williams™ Domiciliary Care Agency intends to generate our startup capital;

  • Generate part of the startup capital from personal savings
  • Source for soft loans from family members and friends
  • Apply for loan from my Bank

N.B: We have been able to generate about £50,000 (Personal savings £45,000 and soft loan from family members £5,000) and we are at the final stages of obtaining a loan facility of £200,000 from our bank. All the papers and documents have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

12. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and business structure. If all these factors are missing from a business (company), then it won’t be too long before the business closes shop.

One of our major goals of starting McQueen Williams™ Domiciliary Care Agency is to build a business that will survive off its own cash flow without injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to sell our domiciliary care services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

McQueen Williams™ Domiciliary Care Agency will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if all these are put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

  1. Business Name Availability Check: Completed
  2. Business Registration: Completed
  3. Opening of Corporate Bank Accounts: Completed
  4. Securing Point of Sales (POS) Machines: Completed
  5. Opening Mobile Money Accounts: Completed
  6. Opening Online Payment Platforms: Completed
  7. Application and Obtaining Tax Payer’s ID: In Progress
  8. Application for business license and permit: Completed
  9. Purchase of Insurance for the Business: Completed
  10. Leasing of facility and remodeling the facility: In Progress
  11. Conducting Feasibility Studies: Completed
  12. Generating capital from family members: Completed
  13. Applications for Loan from the bank: In Progress
  14. Writing of Business Plan: Completed
  15. Drafting of Employee’s Handbook: Completed
  16. Drafting of Contract Documents and other relevant Legal Documents: In Progress
  17. Design of The Company’s Logo: Completed
  18. Printing of Promotional Materials: In Progress
  19. Recruitment of employees: In Progress
  20. Purchase of Medical Equipment and Ambulances et al: In Progress
  21. Purchase of the Needed furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
  22. Creating Official Website for the Company: In Progress
  23. Creating Awareness for the business both online and around the community: In Progress
  24. Health and Safety and Fire Safety Arrangement (License): Secured
  25. Compilation of our list of products that will be available in our pharmacy store: Completed
  26. Establishing business relationship with vendors (wholesale pharmaceutical companies): In Progress
Ajaero Tony Martins