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Bubble Tea Shop Organizational Structure [Job Description Included]

Are you starting a bubble tea shop and need to structure it? If YES, here is the boba milk and tea shop organizational structure and job descriptions.

Teelicious Bubble Tea is a tea company that has been established to make profit as well as favorably compete with its competitors; however, for this to be achieved, we have to ensure that we get our business structure right, as this will go a long way into determining if we will achieve our goals and objectives or not.

Therefore, in getting our foundation right, we intend to get competent and experienced staff that thoroughly understand this business and also have the experience necessary to help us achieve our goals and objectives. The employees we intend to hire must also understand our core values, what we stand for and also be able to communicate this effectively to others as well as to the lower cadre staff.

Due to the fact that we intend to make, sell and serve bubble tea as well as certain ingredients that would be needed for those who intend to make this tea for themselves, we would need several employees assigned to different positions that will cover all the products and services we intend to sell here at Teelicious Bubble Tea.

Below is the business structure that we intend to build at our Teelicious Bubble Tea company;

Our Business Structure

  1. Chief Executive Officer
  2. Quality Assurance manager
  3. Human Resources and Admin Manager
  4. Purchasing Manager
  5. Accountant/Cashier
  6. Inventory Manager
  7. Store Manager
  8. Marketing and Sales Team
  9. Customer Service Executives
  10. Truck Drivers
  11. Cleaners

Boba Tea Shop Job Description and Responsibilities

Chief Executive Officer

  • Responsible for the overall strategic direction of Teelicious Bubble Tea
  • Communicates and ensures the implementation of the vision and objectives of the organization to employees
  • Constantly evaluates the success of the organization

Quality Assurance manager

  • Ensures that the bubble tea prepared has passed hygienic conditions
  • Ensures that low quality ingredients are not bought and used to make bubble tea on behalf of the organization
  • Ensure that our standards are not lowered for any bubble tea produced.

Human Resources and Admin Manager

  • Ensures that all the departments in the organization runs smoothly
  • Conducts recruitment and orientation for new employees
  • Responsible for carrying out performance appraisals on employees

Purchasing Manager

  • Sources for reliable suppliers and vendors of bubble tea ingredients on behalf of Teelicious Bubble Tea
  • Prepares and reviews supplier contracts for any loopholes.
  • Liaises with the accountant especially during the budget preparation to ensure that accurate figures are used


  • In charge of preparing the financial reports and statements on behalf of the organization
  • Responsible for administering payrolls to employees working in Teelicious Bubble Tea
  • Prepares and submit accurate tax documents on behalf of the organization

Inventory Manager

  • In charge of back room bubble tea ingredients storage
  • Secures supplies and makes sure ingredients taken are recorded and accounted for
  • Liaises with purchasing manager as to what is needed in the store

Store Manager

  • Ensures that there is adequate supply of bubble tea base and other ingredients for customers
  • Ensures that the store is well ventilated and conducive enough for employees and customers
  • Ensures that the store is well secured at all times

Marketing and Sales Team

  • In charge of conducting marketing research on how best to retain and attract customers
  • Carries out retail services on behalf of the organization
  • Places adverts on print, electronic and social media on behalf of Teelicious Bubble Tea

Customer Service Executives

  • In charge of answering inquiries and also noting complaints of customers and ensuring that they are promptly dealt with
  • Keeps and update accurate customer database
  • Consistently update knowledge on new information, recipes and technology used in the company as well as the industry as a whole.

Truck Drivers

  • In charge of selling our bubble tea to customers in public places
  • Ensures that the vehicle is kept clean always
  • Carries out light maintenance on the truck and report major problems to the Admin Manager


  • Ensure that the bubble tea store are kept clean always
  • Ensures that the conveniences are kept clean for both employees and customers
  • Ensure that there are adequate cleaning supplies and replenish depleted supplies