A crime scene cleanup business, also known as a biohazard remediation or trauma cleanup company, is a specialized type of service that focuses on cleaning and restoring locations where traumatic events, crimes, or accidents have occurred.
When a violent crime, suicide, unattended death, or other traumatic incident takes place, the area often becomes contaminated with blood, bodily fluids, and other biohazardous materials.
Crime scene cleanup businesses are responsible for the safe and thorough removal, decontamination, and disposal of these hazardous substances. They have the expertise, equipment, and training to handle the cleanup process in compliance with local, state, and federal regulations, as well as industry best practices.
It is important to note that crime scene cleanup is a challenging and emotionally demanding profession. Cleanup technicians often work in close collaboration with law enforcement, coroners, and other professionals to ensure the proper handling of the scene.
They prioritize the safety of both the public and their own team members while working diligently to restore the affected area to a clean and habitable state.
Steps on How to Write a Crime Scene Cleanup Business Plan
Table of Content
James Bonney® Crime Scene Cleanup Company, LLC is a professional biohazard remediation business based in Baltimore, Maryland.
Our company specializes in providing comprehensive crime scene cleanup services, offering compassionate and efficient solutions for individuals, families, and businesses dealing with traumatic incidents. With our expertise, state-of-the-art equipment, and commitment to safety and professionalism, we aim to establish ourselves as a trusted leader in the industry.
Our team consists of highly trained technicians with extensive experience in biohazard remediation. We maintain the highest standards of professionalism, ensuring the safety of our clients, employees, and the environment.
We strictly adhere to all local, state, and federal regulations governing biohazardous waste disposal and cleanup procedures. Our commitment to safety is unwavering, and we continually invest in advanced equipment and training to maintain our expertise.
a. Our Products and Services
James Bonney® Crime Scene Cleanup Company, LLC offers a range of specialized services designed to handle the unique challenges associated with crime scene cleanup. Our services include:
- Biohazard Remediation
- Trauma Scene Cleanup
- Unattended Death Cleanup
- Hoarding Cleanup
- 24/7 Emergency Response
b. Nature of the Business
Our crime scene cleanup company will operate the business-to-consumer business model and also the partnership business model. We will work with local law enforcement agencies, funeral homes, insurance companies, property management firms, and other organizations involved in the aftermath of traumatic incidents.
c. The Industry
James Bonney® Crime Scene Cleanup Company, LLC will operate in the commercial cleaning industry, specifically within the sector of environmental or biohazard remediation.
d. Mission Statement
At James Bonney® Crime Scene Cleanup Company, LLC, our mission is to provide professional, compassionate, and efficient crime scene cleanup services to individuals, families, and businesses in Baltimore, Maryland. We are dedicated to restoring safety, cleanliness, and peace of mind to our clients in the aftermath of traumatic events.
With our expertise, integrity, and unwavering commitment to excellence, we aim to make a positive impact on the lives of those we serve.
e. Vision Statement
Our vision at James Bonney® Crime Scene Cleanup Company, LLC is to be the leading provider of crime scene cleanup services in Baltimore, setting the industry standard for professionalism, compassion, and technical expertise.
We aspire to be recognized as a trusted partner in the community, known for our exceptional customer service, adherence to strict safety protocols, and commitment to supporting individuals and families during challenging times.
f. Our Tagline (Slogan)
James Bonney® Crime Scene Cleanup Company, LLC – “Restoring Safety, Compassionately.”
g. Legal Structure of the Business (LLC, C Corp, S Corp, LLP)
James Bonney® Crime Scene Cleanup Company, LLC. will be formed as a Limited Liability Company (LLC).
h. Our Organizational Structure
- Chief Executive Officer (President)
- Project Manager
- Sales and Marketing Officer
- Administrative Officer (Accountant)
- Cleaning Technicians
i. Ownership/Shareholder Structure and Board Members
- James Bonney (Owner and Chairman/Chief Executive Officer) 56 Percent Shares
- Hilary Lake (Board Member) 14 Percent Shares
- Kelvin Gravely (Board Member) 10 Percent Shares
- Ruth Christopher (Board Member) 10 Percent Shares
- Mariah Jones (Board Member and Sectary) 10 Percent Shares.
- Our team possesses specialized training and expertise in crime scene cleanup, biohazard remediation, and related services, ensuring high-quality and efficient solutions for our clients.
- We strictly adhere to all local, state, and federal regulations regarding biohazardous waste disposal and cleanup procedures, prioritizing the safety of our clients, employees, and the environment.
- We approach each project with empathy, respect, and discretion, recognizing the emotional challenges faced by individuals and families during traumatic incidents.
- Through our commitment to excellence and exceptional service delivery, we have built a strong reputation within the community and established trust with our clients and industry partners.
- Currently, our services are primarily focused on Baltimore, which may limit our potential client base and revenue opportunities in other regions.
- The nature of our work involves dealing with traumatic events and sensitive situations, which can place emotional strain on our team members and require ongoing support and training.
- There is an opportunity to expand our services to neighboring cities and regions, targeting areas where there is a demand for professional crime scene cleanup services.
- Collaborating with local law enforcement agencies, funeral homes, insurance providers, and other relevant stakeholders can help generate referrals and increase awareness of our services.
- By staying updated on the latest industry practices and investing in technological advancements, we can enhance our capabilities, improve efficiency, and offer innovative solutions to our clients.
i. How Big is the Industry?
The crime scene cleanup industry is a small niche segment within the broader field of biohazard remediation.
ii. Is the Industry Growing or Declining?
Yes, the crime scene cleanup industry is a growing industry and available data shows that there is a growing awareness of the importance of proper biohazard remediation and the potential health risks associated with crime scenes, accidents, and other traumatic events.
As a result, individuals, businesses, and authorities are increasingly recognizing the need for professional crime scene cleanup services.
iii. What are the Future Trends in the Industry?
The industry may witness advancements in cleaning technologies and equipment, making the cleanup process more efficient, effective, and safe. Innovations such as improved cleaning agents, advanced decontamination methods, and specialized tools can enhance the industry’s capabilities.
Regulations regarding biohazardous waste disposal and cleanup procedures may continue to evolve, requiring crime scene cleanup companies to stay updated and compliant. Adapting to changing regulations will be essential for companies operating in the industry.
Crime scene cleanup companies may expand their services to include additional offerings related to property restoration, such as repairing structural damage, odor removal, and disinfection. This expansion can provide comprehensive solutions and add value for clients.
The integration of technology, such as digital documentation, remote assessment capabilities, and online customer support platforms, may enhance communication, efficiency, and transparency in the crime scene cleanup process.
iv. Are There Existing Niches in the Industry?
No, there are no existing niche ideas when it comes to the crime scene cleanup business. This is because the crime scene cleanup line of business is a subset of the commercial cleaning industry, specifically within the sector of environmental remediation or biohazard remediation.
v. Can You Sell a Franchise of Your Business in the Future?
James Bonney® Crime Scene Cleanup Company, LLC. has plans to sell franchises in the nearest future and we will target major cities with growing crime rates in the United States of America.
- The industry may experience increased competition from other crime scene cleanup companies or general cleaning services diversifying into biohazard remediation.
- Changes in local, state, or federal regulations regarding biohazardous waste disposal and cleanup procedures could impact our operations and require adjustments to our processes.
- Economic downturns or fluctuations could potentially impact the demand for our services as individuals and businesses may prioritize spending on essential needs.
i. Who are the Major Competitors?
- Aftermath Services LLC
- Bio-One Inc.
- Spaulding Decon
- Steri-Clean Inc.
- KRI Crime Scene Cleanup
- Crime Scene Steri-Clean LLC
- Scene Clean, Inc.
- Advanced Bio-Treatment
- American Bio-Recovery Association (ABRA)
- Bio Recovery Corporation
- A&M Crime Scene Cleanup
- Aftermath Cares
- Rapid Responders
- Master’s Touch Disaster Solutions
- Arizona Bio Cleaning
- Suicide Cleanup
- 24/7 Crime Scene Cleaners
- Trauma Scene Bio Services.
ii. Is There a Franchise for Crime Scene Cleanup Business?
Yes, there are franchise opportunities for crime scene cleanup businesses, and here are some of them:
- Rainbow International
- Spaulding Decon
- Rapid Responders
- Aftermath Services
- KRI Crime Scene Cleanup
- Master’s Touch.
iii. Are There Policies, Regulations, or Zoning Laws Affecting Crime Scene Cleanup Business?
Yes, there are policies, regulations, and zoning laws that affect the operation of crime scene cleanup businesses in the United States. These regulations are in place to ensure public health and safety, proper disposal of biohazardous waste, and compliance with environmental standards. While specific regulations can vary by state and locality.
Occupational Safety and Health Administration (OSHA) sets standards and regulations for worker safety, including those related to bloodborne pathogens, personal protective equipment (PPE), and hazardous materials handling. Crime scene cleanup businesses must comply with these regulations to protect their employees and maintain a safe working environment.
If crime scene cleanup businesses transport biohazardous materials or waste, they must comply with Department of Transportation (DOT) regulations for packaging, labeling, and transporting hazardous materials.
a. Who is your Target Audience?
i. Age Range
The target audience for a crime scene cleanup business can vary, as traumatic incidents can occur in various settings. However, the primary audience may include adults aged 25 to 65 years old. This age range encompasses property owners, family members, or individuals responsible for managing properties where traumatic events have occurred.
ii. Level of Education
The level of education within the target audience can vary. It may include individuals with a range of educational backgrounds, from high school graduates to those with higher education degrees.
iii. Income Level
The income level of our target audience may vary, but it typically includes individuals or families with middle to upper-middle income levels. This is because professional crime scene cleanup services can be a significant investment.
The target audience for crime scene cleanup services is not specific to any particular ethnicity. It is inclusive of individuals from diverse ethnic backgrounds.
v. Language: Language requirements can vary based on the geographic location and the demographics of the area served.
vi. Geographical Location
The geographical location of our target audience will primarily be the area(s) where the crime scene cleanup business operates. In the case of James Bonney® Crime Scene Cleanup Company, LLC, the target audience would be in Baltimore, Maryland.
Our target audience will include individuals or families who have experienced traumatic incidents such as crimes, accidents, or other traumatic events.
b. Advertising and Promotion Strategies
- Host Themed Events That Catch Attention.
- Tap Into Text Marketing.
- Make Use of Bill Boards.
- Share Your Events in Local Groups and Pages.
- Turn Your Social Media Channels into a Resource
- Develop Your Business Directory Profiles
- Build Relationships with players in different industries and the security and investigation industry.
i. Traditional Marketing Strategies
- Marketing through Direct Mail.
- Print Media Marketing – Newspapers & Magazines.
- Broadcast Marketing -Television & Radio Channels.
- OOH Marketing – Public Transit like Buses and Trains, Billboards, Street shows, and Cabs.
- Leverage direct sales, direct mail (postcards, brochures, letters, fliers), tradeshows, print advertising (magazines, newspapers, coupon books, billboards), referral (also known as word-of-mouth marketing), radio, and television.
ii. Digital Marketing Strategies
- Social Media Marketing Platforms.
- Influencer Marketing.
- Email Marketing.
- Content Marketing.
- Search Engine Optimization (SEO) Marketing.
- Affiliate Marketing
- Mobile Marketing.
iii. Social Media Marketing Plan
- Start using chatbots.
- Create a personalized experience for our customers.
- Create an efficient content marketing strategy.
- Create a community for our target market and potential target market.
- Gear up our profiles with a diverse content strategy.
- Use brand advocates.
- Create profiles on relevant social media channels.
- Run cross-channel campaigns.
c. Pricing Strategy
When working out our pricing strategy, James Bonney® Crime Scene Cleanup Company, LLC. will make sure it covers profits, insurance, premium, license, and economy or value and full package for each crime scene cleanup carried out. In all our pricing strategy will reflect;
- Penetration Pricing
- Cost-Based Pricing
- Value-Based Pricing
- Competition-Based Pricing.
Sales and Distribution Plan
a. Sales Channels
Our channel sales strategy will involve using partners and third parties—such as referral partners, affiliate partners, strategic alliances in the crime and investigation industry, and freelancers to help refer clients to us.
James Bonney® Crime Scene Cleanup Company, LLC will build relationships and establish partnerships with local law enforcement agencies, funeral homes, insurance companies, property management firms, and other organizations involved in the aftermath of traumatic incidents. These partnerships can lead to referrals and collaborations for crime scene cleanup services.
b. Inventory Strategy
James Bonney® Crime Scene Cleanup Company, LLC will develop strong relationships with reliable suppliers and manufacturers of crime scene cleanup supplies and materials. We will implement a Just-in-Time (JIT) inventory strategy which will help minimize storage costs and reduce the risk of obsolete inventory.
While implementing a JIT strategy, James Bonney® Crime Scene Cleanup Company, LLC will maintain a safety stock of essential crime scene cleanup materials and supplies. This acts as a buffer to address unexpected fluctuations in demand, supplier delays, or other unforeseen circumstances.
c. Payment Options for Customers
- Bank Transfers
- Credit or Debit Card
- Electronic Payment Systems such as PayPal or Venmo.
d. Return Policy, Incentives, and Guarantees
At James Bonney® Crime Scene Cleanup Company, LLC, we offer crime scene cleanup hence our service offerings do not accommodate a return policy.
While crime scene cleanups are typically not eligible for traditional returns like retail products, we have policies for addressing customer concerns and ensuring satisfaction. For example, if a customer is dissatisfied with the final outcome due to an error or issue on our part, we will offer to rework or adjust the cleaning to meet their expectations.
We will offer discounts, credits, or other incentives to customers who refer our services to others. We will offer discounted rates for larger projects or multiple cleaning locations within a single project.
e. Customer Support Strategy
James Bonney® Crime Scene Cleanup Company, LLC will implement a customer relationship management (CRM) system to track customer interactions, manage inquiries, and facilitate effective communication.
We will provide excellent customer service by addressing customer inquiries, resolving issues promptly, and maintaining positive relationships with clients.
Our operational plan involves developing a system for efficient job scheduling, taking into account factors such as project size, location, customer preferences, and equipment availability.
We will implement project management tools and software to track and manage ongoing projects, ensuring timely completion and customer satisfaction.
Implementing an effective operational plan ensures that James Bonney® Crime Scene Cleanup Company, LLC operates efficiently, delivers high-quality services, and maintains strong customer relationships. Regular monitoring, evaluation, and adaptation are essential for success and long-term growth.
a. What Happens During a Typical Day at a Crime Scene Cleanup Business?
- The office is open for the day
- Documentation and other administrative works are conducted throughout the day
- Marketers go out in the field to market our crime scene cleanups
- If there is an ongoing crime scene cleanup project, the required team and machinery are sent to the field to carry out the project.
- The team and machinery return to base (office) after the day’s job
- The report for the day is written and submitted to the required authority
- The office is closed for the day.
b. Production Process
There is no production process when it comes to the crime scene cleanup business.
c. Service Procedure
Develop a system for efficient job scheduling, taking into account factors such as project size, location, customer preferences, and equipment availability.
Implement project management tools and software to track and manage ongoing projects, ensuring timely completion and customer satisfaction.
Conduct regular quality checks to maintain high standards of workmanship and ensure customer satisfaction.
Comply with industry standards and regulations regarding safety, environmental impact, and product (chemical) usage.
d. The Supply Chain
The supply chain for James Bonney® Crime Scene Cleanup Company, LLC involves the flow of materials, products, and services from suppliers to the company and ultimately to customers.
These suppliers provide the necessary crime scene cleanup supplies and materials such as cleaning solutions, bleach or hydrogen peroxide, enzyme-based cleaners, disinfectants (EPA-approved for bloodborne pathogens), odor neutralizers or deodorizers, biohazard waste bags or containers.
e. Sources of Income
James Bonney® Crime Scene Cleanup Company, LLC makes money by offering the following services;
- Crime scene cleanups
- Other related environmental remediation or biohazard remediation services.
a. Amount Needed to Start Your Crime Scene Cleanup Company?
James Bonney® Crime Scene Cleanup Company, LLC would need an estimate of $150,000 to successfully set up our crime scene cleanup company in the United States of America. Please note that this amount includes the salaries of all our staff for the first month of operation.
b. What are the Costs Involved?
- Business Registration Fees – $750.
- Legal expenses for obtaining licenses and permits – $7,300.
- Marketing, Branding, and Promotions – $5,000.
- Business Consultant Fee – $2,500.
- Insurance – $5,400.
- Rent/Lease – $45,000.
- Operational Cost (salaries of employees, payments of bills et al) – $40,000
- Start-up Inventory – $7,500
- Store Equipment (cash register, security, ventilation, signage) – $4,750
- Equipment and Machines – $40,000
- Website: $600
- Opening party: $3,000
- Miscellaneous: $2,000
c. Do You Need to Build a Facility? If YES, How Much will it cost?
James Bonney® Crime Scene Cleanup Company, LLC. will not build a new facility for our crime scene cleanup company; we intend to start with a long-term lease and after 10 years, we will start the process of acquiring our own facility.
d. What are the Ongoing Expenses for Running a Crime Scene Cleanup Company?
- Labor Costs
- Training and Certifications
- Equipment and Supplies (personal protective equipment (PPE), cleaning agents, disinfectants, waste management supplies, testing kits, and specialized tools.)
- Vehicle Maintenance (vehicle maintenance, fuel costs, insurance, and registration fees.)
- Marketing and Advertising
- Rent and Utilities (rent or mortgage payments, utilities (electricity, water, etc.), and maintenance costs.
- Licensing and Permits
- Office Expenses (office space, furniture, computers, software licenses, internet, phone systems, and office supplies).
- Compliance and Disposal (compliance monitoring, waste disposal fees, and partnering with licensed waste disposal companies)
- Miscellaneous Expenses.
e. What is the Average Salary of your Staff?
- Chief Executive Officer – $55,000 Per Year
- Project Manager – $42,000 Per Year
- Business Developer/Sales and Marketing – $35,000 Per Year
- Administrative Officer (Accountant) – $34,000 Per Year
- Cleaning Technicians – $35,500 Per Year
- Customer Service Executive/Front Desk Officer – $32,000 Per Year
- Drivers – $32,000 Per Year
f. How Do You Get Funding to Start a Crime Scene Cleanup Company?
- Raising money from personal savings and sale of personal stocks and properties
- Raising money from investors and business partners
- Sell shares to interested investors
- Applying for a loan from your bank/banks
- Pitching your business idea and applying for business grants and seed funding from, the government, donor organizations, and angel investors
- Source for soft loans from your family members and your friends.
a. How Much Should You Charge for Your Product/Service?
James Bonney® Crime Scene Cleanup Company, LLC will charge based on the following factors:
- Size and complexity of the crime scene
- Type and extent of biohazardous materials present
- Time required for cleanup and restoration
- Number of technicians and equipment needed
- Cost of disposal for biohazardous waste
- Travel and transportation expenses
- Insurance coverage and associated costs.
b. Sales Forecast?
Based on thorough market research and analysis, we anticipate steady growth and profitability for James Bonney® Crime Scene Cleanup Company, LLC. Our projected revenues for the next three years are as follows:
- First Fiscal Year (FY1): $350,000
- Second Fiscal Year (FY2): 700,000
- Third Fiscal Year (FY3): $1.2 million
c. Estimated Profit You Will Make a Year?
The ideal profit margin we hope to make at James Bonney® Crime Scene Cleanup Company, LLC. will be between 25 and 35 percent on service charges.
d. Profit Margin of a Crime Scene Cleanup Company
James Bonney® Crime Scene Cleanup Company, LLC. will collect initial service fees as the project progresses that will range from 60 percent to 70 percent aside from making profits off the total fee charged for any crime scene cleanups.
Please note in planning our crime scene cleanup project, we will make sure that the bottom line shows a suitable return for the money and effort we put into it as a company.
a. How do you intend to grow and expand? By opening more retail outlets/offices or selling a Franchise?
James Bonney® Crime Scene Cleanup Company, LLC. will grow our crime scene cleanup company by first opening other offices in key cities in the United States of America within the first five years of establishing the business and then will start selling franchises from the sixth year.
b. Where do you intend to expand to and why?
James Bonney® Crime Scene Cleanup Company, LLC. plans to expand to the following cities in the nearest future.
- Louis, Missouri
- Detroit, Michigan
- Baltimore, Maryland
- Memphis, Tennessee
- Little Rock, Arkansas
- Oakland, California
- Springfield, Missouri
- Albuquerque, New Mexico
- Baton Rouge, Louisiana
- Kansas City, Missouri.
The reason we intend to expand to these locations is the fact that available statistics show that the cities listed above have the highest crime rate in the United States.
The founder of James Bonney® Crime Scene Cleanup Company, LLC plans to exit the business via family succession. The company has placed structures and processes in place that will help us achieve our plan of successfully transferring the business from one family member to another and from one generation to another.
The company has successfully developed a detailed transition plan to smoothly hand over responsibilities to the new successor. This includes transferring ownership, training key personnel, and communicating with employees, customers, and suppliers about the change.