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Daily Activities and Tasks in a Flower Shop

The daily activities and tasks in a flower shop may take any form or shape since it is not a business that is seriously regulated. The owner of a flower shop is at liberty to decide what obtains in his or her flower shop. They may decide who does what, and the time of resumption and closing.

Note that even though a flower shop is at liberty to decide how their daily activities will flow, it is important to note that there are expectations on how a flower shop should operate and that is what we will discuss in this article.

Daily Activities and Tasks in a Flower Shop

  1. Opening the Shop

The daily activities of a flower shop start with a staff opening the shop, turning on the lights, and preparing the workspace. Note that at this point, customers are not allowed to come in.

For example, if the flower shop officially opened by 9 a.m., the staff responsible for opening the shop would have been there at least 1 hour before the official opening time.

  1. Receiving and Inspecting Shipments

Usually, flower shops receive shipments of goods they ordered, hence once the shop is opened for business, the employee responsible for receiving shipments will inspect the shipments, and make sure everything tallies with the invoice, and the goods are in good shape.

Once the employee is satisfied with the state of the received shipment, they proceed to sign off on and get the goods stored in the warehouse as required.

  1. Checking Incoming Flower Deliveries for Quality and Freshness

If the flower shop offers delivery services, this is the stage where they will sort out the flowers they received, and make sure they are properly sorted out, and packed for delivery.

Before the flowers are delivered to customers, the employee in charge must make sure they check the flowers for quality and freshness.

  1. Preparing Flowers

All flower shops are known to retail flowers, and they display these flowers on their shelves or pots et al. Before displaying these flowers, they make sure they prepare the flowers to look presentable.

In preparing the flowers the employee responsible will trim the stems, remove foliage, and hydrate flowers to prepare them for arrangement.

  1. Creating Floral Arrangements

In a flower shop, floral arrangements are typically created by trained florists or floral designers. What they do is to make sure the designer bouquets, centerpieces, and other floral displays are according to customer orders.

The florist or floral designer may work directly with customers to understand their preferences and requirements or create pre-made arrangements for sale in the shop.

  1. Assisting Customers

Customer service is at the core of the flower shop’s daily activities and it is a task that every employee in the flower shop is involved in.

Basically, in a flower shop, the employees are trained to provide guidance, answer questions, and help customers select flowers and arrangements. This and more are part of the daily activities you will notice in a flower shop.

  1. Processing Orders

Processing orders is a recurring activity or task you will notice in a flower shop. Processing orders in a flower shop involves receiving customer requests, either in person, over the phone, or online.

Florists gather information about the desired arrangement, including flower types, colors, sizes, and any special instructions. They then enter the order into the system, confirm details with the customer, and schedule delivery or pickup.

  1. Fulfilling Orders

Once the orders are successfully processed, then the next step is to carry out what is known as fulfilling orders. This is normal with most flower shops, especially flower shops that offer delivery services.

Fulfilling orders in a flower shop is all about assembling and packaging floral arrangements according to customer specifications.

Florists carefully select and arrange flowers, add finishing touches like ribbons or cards, and ensure that the order is ready for delivery or pickup, meeting customer expectations and deadlines.

  1. Managing Inventory

In all retail outlets, managing inventory is a key aspect of business activities, and it is a task that should be taken seriously, or else the shop will run out of stock without noticing it.

This is why it is common for flower shops to assign the management of inventory to a staff that can be held accountable if anything goes wrong.

The employee who manages inventory (inventory manager) in a flower shop ensures that he or she monitors stock levels, tracks inventory movement, conducts regular audits, replenishes supplies as needed, and maintains accurate records to ensure the availability of flowers and supplies for daily operations.

  1. Cleaning and Maintenance

When cleaning and maintaining a flower shop, the cleaners make sure they pay attention to areas such as display cases, workstations, floors, and surfaces to ensure cleanliness and hygiene. In addition, care is taken to maintain the freshness of flowers, sanitize tools and equipment, and dispose of waste properly.

  1. Closing the Shop

Once the flower shop is cleaned and maintained for the day, the staff makes sure they tidy up things, process any final orders, shut down equipment, and finally lock up the shop for the day.

Please note that despite all the activities that are listed above, florists may also handle administrative tasks such as scheduling appointments, responding to emails or calls, and managing billing and invoicing.

Apart from that, they may also be assigned to work on special projects such as creating promotional displays, updating the shop’s website or social media accounts, or attending to plant care for potted arrangements.