Do you want to start a truck dispatching company? If YES, here is a detailed guide on how to dispatch trucks from home starting with no money and no experience. Dispatching trucks from home is a job that an experienced dispatcher can go into if they have the desire to be their own boss or work remotely.
Not all home dispatchers are self-employed. Some of them work on a full-time basis for logistic companies that allow their staff to work remotely. The duties of a truck dispatcher involve receiving requests for trucks, arranging for drivers, and coordinating the delivery of the load.
In order to do this work effectively, you must have a working phone, computer, and scanner equipment in your home to complete your tasks. This job is best suited for a dispatcher who already has experience but will like to work from home. Here is a detailed guide on how to start a dispatch truck from home.
How to Efficiently Dispatch Trucks from Home to Save Time and Money
Table of Content
- 1. Get the necessary training
- 2. Get the necessary start-up equipment
- 3. Have a marketing plan
- a. Before the order is dispatched
- b. Get current location and go time
- c. Update your system
- d. When the goods have been loaded
- e. When your driver is set and ready to go
- i. Find the Best Technology
- ii. Be detail-oriented
1. Get the necessary training
This business is best suited for someone who already has experience in dispatch trucking. If you do not have experience in this field, then you will need to get training. There are many online and offline courses that you can take to teach you the things you need to know about truck dispatching.
2. Get the necessary start-up equipment
In order to operate a dispatch truck, you will need to have a phone, a computer with an internet connection, and access to the load board. You will also need a printer, scanner, and a fax machine.
3. Have a marketing plan
Next, you will need to come up with a marketing plan on how you intend to get customers for dispatching. Social media is a very good and cheap way of soliciting customers for this business. If you already have experience in the logistics industry, then you may already have contacts with some truck drivers who you can network or market your services to.
The Process Involved in Running a Truck Dispatching Business
a. Before the order is dispatched
In order to dispatch a truck, as soon as you get the load from the customer, you should also get Pick up address, contact name, and phone number. Next, you will have to call the shipper and consignee to lock in appointment dates and times. And make sure to ask the customer if there will be any special pickup or delivery requirements
It is important to get this information upfront so that you can go back and negotiate any additional requirements with the carrier upfront. Add in your percentage and get approval for those additional charges so that you will not jeopardize your fees in the end.
You should always put a call across to let them know when you expect your truck to arrive. You can ask the shipper if the driver needs some sort of pick-up number to get on the dock. It is best to ask as many questions as possible to prevent any unexpected surprises and also prevent potential detention or accruement of layover charges.
When you have gathered all the necessary information needed for the truck to arrive and deliver successfully, you will then have to get the driver on the line and dispatch for a successful trip. You will need to get the driver’s details such as name, truck number, trailer number, direct contact number et al.
b. Get current location and go time
You can google the driver’s current location and address to the pickup location to ensure that the driver has the best route in mind, by doing this, you can also alert the driver of any issues along the way.
Do an overview of the route and then provide the driver with the shipper pick-up location appointment time schedule. Tell the driver to make sure that once the shipper loads the freight that the seal is intact prior to leaving the location. This will prevent carrier liability for damages during transit.
c. Update your system
Next, you should update your system with a scanned copy of the bill of lading, the driver’s arrival and loading time, and the seal number to make sure that detention charges do not accrue. Most carriers charge around $60 per hour over their allotted time. If the driver should be late from loading and the expected delivery time is now altered, make sure to call the consignee and reschedule the delivery appointment.
Most companies are particular about their delivery appointment times and even a few minutes off schedule can cause some unforeseen problems. Additional fees can accrue if the driver has to hold the freight on the trailer until another appointment date is arranged.
d. When the goods have been loaded
Make sure that the information you have is accurate, do a route comparison with the driver and advise him or her of any special requirements, appointment numbers et al. Find out when the driver will take breaks, and rest stops. Depending on how far a journey your driver has to make, ensure that the driver understands that you are their contact person and if any issues or delays arise during transit, then you must be called as soon as possible.
Tell the driver to make a courtesy call to you at least twice a day (depending on the length of the trip). Calculate the mileage of the driver’s current location to the final destination and take into consideration the driver’s rest hours and fuel stops. Aim to provide the most accurate estimate of arrival time when giving you status updates to your customer.
e. When your driver is set and ready to go
Give your customer a courtesy call letting them know that the shipment has been picked up and is on schedule for on-time delivery. Assure your customer that you are on top of their shipment and that you will be tracking it around the clock and will advise if there are any issues along the way.
The fastest way to get paid for your shipment is to make sure that your driver calls you when the shipment is empty. Make sure that you get the signed bill of lading copy which is known as POD (proof of delivery). Providing your customer with the signed POD copy and your invoice completes the shipment. This is typically the only thing needed so that you can get paid.
Once you successfully conclude this shipment with your customer, this is the perfect time to ask about extra available loads and projects. Take the time to reach out to the shipper and consignee once your driver completes the full shipment.
Make sure that they had a nice experience with your driver then ask if they need any assistance with any future shipments. Find out if they are working on any projects so that you can start putting together a cost-effective strategy for them.
3 Tips to Help Maximize your Success in the Truck Dispatching Business
i. Find the Best Technology
Before, scheduling and dispatching were done manually, but these days, a lot of software has replaced the manual method. It is up to you to find out the type of technology that best suits you for your dispatch truck needs.
An ideal Truck dispatching software should be able to comfortably prioritize time-sensitive cargo, monitor the weather, calculate the best routes, and track driver processes among a host of other functions. Having the right technology will ensure that you dispatch trucks effectively, on time, and on budget, without wasting resources.
ii. Be detail-oriented
In order to do truck dispatching, you need to have an eye for details. There are a lot of factors that need to be considered when deciding which truck to send where. It is the duty of a dispatcher to give a driver the shortest and most efficient route to take when making a delivery.
This will ensure that fuel is not wasted by taking a longer router when there is a better alternative and it also saves time. Also, it is the duty of a dispatcher to pay special attention to fuel rates in each area, guiding their drivers through the most economical route. Dispatchers also need to consider connected loads. If drops are scheduled the right way, the dispatcher can help to save the trucking company a lot of time and money.
c. Understand Your Drivers
Even though you are working as a Truck dispatcher from the comfort of your home, you will still need to be in constant contact with your drivers. And as such, it will be in your best interest to have a good rapport with your drivers and know them well in order to ensure efficient deliveries.
To do this, you will need to know how often drivers stop, their driving habits and how effectively they fill out their paperwork. This can help the dispatcher to create efficient schedules and delivery routes.
In conclusion, even though experience as a truck driver can go a long way if you want to dispatch trucks, this business can still be done even without this experience. A good relationship with the driving team can be a big plus when learning the tricks of the trade, as drivers can provide useful insider tips and help the dispatcher gain familiarity with the Department of Transportation regulations.
Frequently Asked Questions
1. How Much Can You Make Dispatching Trucks?
The average truck dispatcher’s salary is about $33,473 per year, or $16.09 per hour, in the United States.
What Do You Need To Be A Trucking Dispatcher?
You’ll need at least a high-school diploma or GED to become a certified truck dispatcher, but an associate’s or bachelor’s degree is sometimes preferred. A degree in transportation, supply chain management, or logistics can be helpful as well.
How Do You Start A Freight Broker Business From Home?
The following are guidelines to start a freight broker business from home;
- Select a legal structure for your business
- Arrange for a surety bond or trust fund
- Check your state’s requirements
- Apply for operating authority
- Designate a process agent
- Register your business
- Set up your office
- Get training
What Does A Truck Dispatcher Do?
A truck dispatcher schedules freight deliveries and also arranges pickups of shipments and parcels. His duties include; scheduling truck drivers, relaying shipment details as arranged with customers, and setting up drivers’ routes. Truck dispatchers are required to review truck drivers’ logs as well.
Who Is A Truck Dispatcher?
A truck dispatcher is one who coordinates and manages the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner.
What Documents Are Required To Sign Up With a Truck Dispatch Service?
- Us DOT number
- Class a driver’s license
- State business registration
- State transportation permits
- Commercial liability insurance
- Heavy highway use tax return, form 2290
- Internal revenue service tax identification
Can Dispatchers Work From Home?
Yes! A dispatcher can operate from home.
How Do Truck Dispatchers Find Loads?
- Negotiate a contract directly with the shipper.
- Find a freight broker
- Become a government contractor
- Use a truckload board
9. What Qualities Make A Good Dispatcher?
The following are the qualities that make a good dispatcher;
- Emotional control
- Technological skills
10. What Makes A Good Dispatcher?
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors. They must make decisions confidently and have the knowledge to support them. Superior communication skills are also essential for a trucking dispatcher.
11. How Many Hours A Week Do Dispatchers Work?
Dispatchers work a 40-hour week; however, rotating shifts, compressed work schedules, and overtime are common. Alternative work schedules are necessary to accommodate evening, weekend, holiday work, and around-the-clock operations as well.
How Stable Is A Truck Dispatch Job?
As far as auto careers go, dispatching is an extremely stable one, and very rewarding to boot.
What Tasks Are Performed By Independent Truck Dispatchers?
- Receive calls
- Maintain records
- Proactively address issues
- Provide reports to management
- Find potential clients and negotiate rates
- Relay information between clients and drivers
14. How Do Independent Dispatchers Get Paid?
Independent truck Dispatchers are paid on a percentage or flat fee basis for each load.
What Do You Need To Start A Trucking Business?
To start up a trucking business, at a bare minimum, you’ll need a truck, name, logo, color scheme, social media profiles, and a website.
16. How Much Can A Truck Dispatcher Make?
The average truck dispatcher’s salary in the United States is about $51,396.
What Is The Difference Between A Freight Broker And A Truck Dispatcher?
Freight brokers work with both shippers and carriers but do not represent either one. While truck dispatchers represent only the carrier when negotiating freight. A dispatcher may not deal directly with shippers on their own behalf, but they must act as the representative of the trucking company or owner-operator.
18. How Do You Become A Successful Truck Dispatcher?
To become a successful trucking dispatcher, consider the following tips;
- Be focused
- Be adaptable
- Be organized
- Ability to multitask
- Superior communication
- Pay attention to detail
- Empathetic and compassionate
- Get a high level of confidence
19. How Much Do Independent Truck Dispatchers Make Per Load?
While some dispatchers charge a flat rate of $50 per load, most higher quality dispatch services will charge an average of 5-10% for each load.
20. How Do You Start A Trucking Business With One Truck?
- Write a business plan
- Register your business
- Choose the right truck
- Secure startup funding
- Obtain business licenses, permits, and insurance
21. Can You Start A Trucking Company Without Driving?
Yes, you can. But you will need to hire drivers for your company.
22. Is Being A Truck Dispatcher Hard?
Yes! Because truck dispatching requires a high level of organization, focus, attention to detail, and patience. A dispatcher constantly manages a high volume of requests— somewhat like an air traffic controller of the trucking world. So it can be a stressful and challenging position.
23. How Do You Start A Freight Dispatch Service?
- Learn about regulations and legal requirements
- Invest in the right equipment and software
- Market your business and find clients
Is Trucking Dispatcher A Good Job?
Yes! A career as a truck dispatcher can be both rewarding and lucrative.
25. What Do You Need To Start A Trucking Company In Illinois?
- A commercial driver’s license (CDL) and any ‘relevant’ necessary endorsements
- A USDOT number to be used by the FMCSA
- A Motor Carrier Operating Authority (MC number)
- International Registration Plan (IRP) credentials and International Fuel Tax Agreement (IFTA) decal
26. What Is The Difference Between A Broker Agent And An Independent Dispatcher?
The difference between a dispatcher and a broker is that a broker works with both shippers and carriers but does not represent either one. While dispatchers represent only the carrier when negotiating freight. A dispatcher may not deal directly with shippers on their own behalf. They must act as the representative of the trucking company or owner-operator.
27. Do Truck Dispatchers Make Good Money?
Of course, they do. The salaries of Trucking Dispatchers in the US range from $10,050 to $236,852, with a median salary of $42,806. The middle 57% of trucking dispatchers make between $42,806 and $107,015, with the top 86% making $236,852.
28. Is Being A Truck Dispatcher Stressful?
Yes! It can be a stressful and challenging position.
29. How Do You Become A Freight Broker With No Experience?
- Name and register your business
- Apply to freight broker firms
- Apply for a brokerage bond
- Learn about the industry
- Register with the FMCSA
- Build a network
- Get insurance
30. Do Dispatchers Need Mc Number?
Of course yes! A dispatcher must have an MC number.
31. How Long Is Freight Broker Training?
Freight broker training school usually lasts about 30 to 45 days. You may also choose to take courses at your own pace if needed.
32. How Can Mj Dispatch Help Your Small Business?
The M&J dispatch is a small business whose mission is to help small trucking companies take their company to the next level. The focus is on small trucking companies that have less than 10 trucks and who want to get freight at the best price. The truck dispatchers know the business better than anyone and are experts at finding the highest paying load, helping you make the money you deserve. The team of highly trained dispatchers will take care of all the paperwork, phone calls, and payments so all you have to do is drive.
33. Are Freight Brokers In Demand?
Absolutely yes! Demand for freight brokers continues to increase as the industry evolves.