Are you looking for best software for logistics company? If YES, here are 5 best software for logistics company in 2021. Logistics companies in this new age are faced with various challenges. The demand for delivery services has grown massively, while customer expectations are also becoming quite higher than ever.
In addition, competition has become increasingly tougher year over year. Therefore, to gain a competitive advantage and stay ahead of the competition in the market, logistics providers will need to embrace digitalization. The era of spreadsheets and back-and-forth phone calls is far gone.
Owing to the adoption of new technologies and concepts, industry standards have also risen. Companies in the logistics industry work faster and more effectively to better coordinate the entire supply chain operation, and offer an enhanced customer experience.
According to experts, this trend has been visible for many years now, especially since the global digital logistics market is expected to reach $19.88 billion by 2025 at a CAGR of 14.4%, up from $11.02 billion in 2017. Logistics software is designed to offer users the necessary tools to support them in the execution and management of their logistics operations.
This type of software can be divided into two separate sections as follows: Supply chain management software (SCM) and Brokerage and bidding. Nonetheless, here are the most useful software solutions for companies operating in the logistics market. Each of them will help you take your logistics business to the next level and, as a result, let you leave your rivals behind.
What is the Best Software for Logistics Company in 2021?
Table of Content
Transportation management software
Transportation management software (TMS) is indeed a must-have solution for any logistics business that offers delivery services. Note that it is a platform that helps the company’s management set the workflow and optimize the processes related to its transportation fleets.
This transportation management software may be either a separate system or a part of a multi-functional solution such as ERP or a supply chain management system. The primary aim of any TMS is to make a shipment process more efficient and, as a result, reduce expenses associated with it and serve the customers better. However, to be more precise here is the typical functionality that most transportation management systems include:
- Planning and route optimization: to establish the most efficient scheme in terms of costs, distances, and requirements, taking into account specific parameters.
- Tracking and visibility: to let both the company’s management and customers monitor the execution of orders in real time.
- Transport intelligence and reporting: to send customers regular reports with freight data that allows them to spot any discrepancies.
- Automation of follow-up operations: to reduce the risk of human error, for instance when issuing invoices, and save time.
Have it in mind there are hundreds of TMS types, from the most advanced to the simplest ones. So such a solution may be also suitable for businesses that do not focus on logistics but have some basic transportation needs.
Warehouse Management System
In logistics, almost everything begins in a warehouse. This stage covers a wide range of operations, from inventory to storage, and most of them could be fully or partially automated. Many modern logistics companies already use some kind of warehouse management software (WMS) because it is just impossible to control.
Moreover, it is the level of adopted innovations that tends to make the biggest difference and creates competitive advantage for a particular enterprise. Owing to your business needs and requirements, you can choose to develop a standalone WMS or build an enterprise resource planning (ERP) software with the warehouse management system infused into it.
However, no matter what option fits you best, you will indeed want to include the following basic features in your custom solution:
- Inventory tracking: to aid warehouse workers find all necessary products easily.
- Storage optimization: to ensure that inventory is allocated in the warehouse facilities in the most optimized way.
- Integration with third-party systems: to let your WMS to “communicate” with other solutions, for example, a transportation management system.
- Pick-to-light functionality: to aid warehouse workers locate the products quickly.
- Automated documentation: to generate and send necessary documents automatically (for example, bills-of-lading, invoices, etc.)
- Analytics and reporting: to aid the company’s management control the performance and spot the bottlenecks once they occur.
In addition, logistics companies can take advantage of augmented reality and IoT technologies. It can be anything from a load optimization applied to a free space calculator.
Task Management Software
A good number of logistics operations require communication and coordination among many people. To effectively deliver goods, a lot of employees will need to make their input. The more reason why streamlining the whole process, from the moment such goods arrive at a warehouse to the moment when customers receive them, is just impossible without automation of task assignment.
Note that task management solutions are something logistics companies use to make collaboration among different employees easy and effective. For example, such solutions let users to establish tasks, assign them to other people, monitor the performance, get notifications once a task is completed, etc.
Furthermore, a task management system may be integrated with third-party solutions such as a corporate chat. This will make internal communication in your company even more convenient.
Have it in mind that any business that interacts with customers needs a customer relationship management (CRM) system. Notably, such systems help companies improve customer satisfaction and allow their sales and marketing teams to work more productively.
Notably, a CRM solution contains a set of tools and functions that are meant to manage the sales pipeline and optimize customer service. Speaking about a CRM for a logistics company, it may include, for example, the following components and features:
- Comprehensive customer database: to have all customer information in one place (for instance, contacts, interactions, service history, current orders, payments, etc.)
- Routes planning tools: to aid a sales team process orders and build optimal routes quickly.
- Sales process management: to automate sales processes and make the customer experience more personalized.
- Advanced analytics: to let a marketing team to learn from customer behavior and tailor marketing campaigns accordingly.
Indeed, the above list is not exhaustive. However, it is advisable for you to opt for a custom CRM solution rather than ready-made software to be able to add all the functions you need.
Logistics companies need a lot of employees: warehouse workers, drivers, administrative staff, etc. That is why the hiring process is always active. At the same time, most logistics processes are quite complex and every company comes with specifics. Therefore, new people need to get at least basic training before they start performing tasks. Otherwise, you may end up with dissatisfied customers and even fines.
Coupled with that, according to reports, nearly 50 percent of top executives of transportation companies believe that the primary aim for innovative attempt failures is the lack of training. So to make the adaptation easier for newcomers, you will have to consider developing a custom educational platform tailored specifically to the needs of your business. Such a platform may contain:
- Studying programs for each position
- User profiles
- Assessment tools
Have it in mind that it will allow you to quickly train your staff and ensure that all the employees are qualified enough to deliver high-quality services. Indeed, the logistics market is very active and saturated with participants. However, different software solutions tailored specifically to the needs of your business will for sure help your company improve customer experience and stand out from the crowd.