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Organizational Structure of a Hotel Business [Job Description Included]

Are you starting a hotel and need to structure it? If YES, here is a hotel organizational structure and job descriptions.

The success of any business is to a larger extent dependent on the business structure of the organization and the people who occupy the available role. Sean and Sharon Hotel will work with a business structure that will give room to employees to explore their creativity, give a sense of belonging, as well as grow through the corporate ladder of the organization.

We will work hard to ensure that we only recruit the right set of people with the right mindset to help us achieve our business goals and objectives in record time. We intend to build Sean and Sharon Hotel on this structure;

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Our Business Structure

  • Chief Executive Officer (Owner)
  • Hotel Manager
  • Human Resources and Administrative Manager
  • Bartender/Baristas
  • Accountants/Cashiers
  • Facility/Maintenance Manager
  • Marketing Officer
  • Front Desk Officer
  • Cleaners/Washer men
  • Security Officers

Job Roles and Responsibilities

Chief Executive Officer – CEO

  • Responsible for providing direction for the business
  • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for fixing prices and signing business deals
  • Responsible for recruitment
  • Responsible for payment of salaries
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization
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Hotel Manager

  • Responsible for managing the daily activities in the hotel
  • Ensures that the facility is in tip-top shape and conducive enough to welcome customers
  • Interfaces with vendors
  • Reports to the Chief Executive Officer
  • Attends to Customer complaints and inquiries
  • Prepares budget and reports for the organization
  • Responsible for Training and Development in the organization
  • Handles procurement
  • Handles any other duty as assigned by the CEO

Human Resources and Administrative Manager

  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Defines job positions for recruitment and managing interviewing process
  • Carries out staff induction for new team members
  • Responsible for training, evaluation, and assessment of employees
  • Responsible for arranging travel, meetings, and appointments
  • Oversees the smooth running of daily office activities.
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Marketing Officer (2)

  • Develops, executes and evaluates new plans for expanding increase sales
  • Documents all customer contact and information.
  • Represents the company in strategic meetings
  • Helps increase sales and growth for the company
  • Identifies, prioritizes, and reaches out to new partners, and business opportunities et al

Facility/Maintenance Manager

  • Responsible for planning and overseeing building work/renovation
  • Responsible for allocating and managing space within buildings
  • Responsible for managing building maintenance activities
  • Responsible for coordinating cleaning, catering, and parking services
  • Responsible for organizing security and general administrative services
  • Ensures that facilities meet government regulations and environmental, health and security standards
  • Advice on energy efficiency and cost-effectiveness
  • Supervises multi-disciplinary teams of staff including maintenance, grounds, and custodial workers
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Bartender / Baristas (4):

  • Interacts with customers, takes orders for drinks, food, and snacks.
  • Plans and presents bar menu.
  • Checks identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
  • Mixes ingredients to prepare cocktails and other drinks.
  • Mixes drinks, cocktails, and other bar beverages as ordered and in compliance with hotel standard drink recipes.
  • Prepares alcohol or non-alcohol beverages.
  • Services Wine and Beer to guests.
  • Arranges bottles and glasses to make attractive displays.
  • Assesses customer’s needs and preferences and makes recommendations
  • Makes lists of supplies in conjunction with the bar manager/management
  • Prepares inventory or purchase requisitions as needed to replenish supplies.
  • Ensures that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
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  • Collect payment for drinks served and balance all receipts.
  • Prepare a financial report at the end of every working week
  • Handles all financial transactions on behalf of the company
  • Interfaces with our bankers
  • Responsible for payment of tax, levies, and utility bills
  • Handle any other duty as assigned by the CEO/microbrewery manager

Front Desk Officer (2)

  • Ensures that customers feel relaxed and at home
  • Handles customers inquiries
  • Assesses customer’s needs and preferences and makes recommendations
  • Ability to Sell or influence others for up selling and suggestive selling.
  • Provides recommendations and suggestions to guest for choosing Drinks, food, and Snacks.
  • Serve customers in a friendly and helpful manner.
  • Provides guidance to guests on resort activities, dining options, and general resort and Regional information.
  • Demonstrates a thorough knowledge of food and beverage products, menus, and Promotions
  • Handles any other duty as assigned by the bar manager
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 Cleaners/Washerman (6)

  • Handles and moves objects, such as glasses, dish,es and bottles, using hands and arms.
  • Cleans up after customers and cleans work area.
  • Clears ashtrays as and when required.
  • Washes glassware and utensils after each use.
  • Maintains a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
  • Ensures that toiletries and supplies don’t run out of stock
  • Responsible for handling laundry
  • Handles any other duty as assigned by the restaurant manager,

Security Officers

  • Ensures that the facility is secured at all time
  • Controls traffic and organizes parking
  • Gives security tips to staff members from time to time
  • Patrols around the building on a 24 hours basis
  • Submits security reports weekly
  • Any other duty as assigned by the restaurant manager