A a standard ice cream shop should have a minimum of 10 employees working full-time. But depending on the scale and services offered by the ice cream shop, this number can be more because you may have specialized roles such as pastry chefs, flavor developers, event coordinators, and more.
The specific roles and their number will depend on the size and complexity of your business operations. When it comes to the number of employees an ice cream shop is expected to have, the decision is better left to the owner of the business.
Come to think of it, no one can dictate the number of employees an ice cream should have because there are financial implications associated with the number of employees that an organization, including an ice cream shop, can employ.
Even though no one can determine how many employees an ice cream shop should have under their payroll, it is important to note that there are key roles that must be occupied in your ice cream shop.
No doubt one person can occupy more than one of the roles, but that does not mean that the job function for the roles will be left unattended. In this article, we will look at some of the key job roles that a standard ice cream shop must have.
10 Key Employees Needed to Run an Ice Cream Shop
Ice Cream Shop Manager
The role of an ice cream shop manager is an important role that all ice cream shops must have. In case you are starting your ice cream shop on a small scale and with a limited budget, you as the owner of the business can occupy this role.
Basically, an ice cream shop manager is responsible for the overall business operations, including staffing, leasehold and equipment maintenance, inventory management, driving sales,
Enforcing company policies, ensuring compliance with safety regulations, and managing financial aspects such as daily revenue and salaries and decision-making that borders on the smooth running of the ice cream shop.
Another important role that a standard ice cream shop must have is the role of a shift supervisor. This role is necessary if the ice cream shop runs shifts.
A shift supervisor in an ice cream shop is responsible for managing daily schedules, employee shifts, and time-off requests.
Ice Cream Scoopers
The role of an ice cream scooper is yet another important role that must be occupied by an employee in an ice cream shop.
Basically, an ice cream scooper is a frontline employee who serves customers, scoops ice cream, prepares sundaes, and maintains a clean and organized serving area.
As an ice cream scooper, you must have excellent customer service skills, know all the flavors offered, and be able to detail the ingredients to customers.
Another important role that must be available in an ice cream shop is the role of a cashier. A cashier handles all financial transactions, manages cash registers or point-of-sale systems, and provides customers with accurate receipts. Depending on how the ice cream shop is structured, a cashier may also answer customer inquiries and process orders.
Apart from the sale of ice cream, many standard shops also offer baked goods, waffles, or other desserts hence they usually have the role of kitchen staff.
For an ice cream shop that has a kitchen staff, the responsibility of the kitchen staff is to prepare baked goods, waffles, or other desserts, and also make sure these items are fresh and of high quality.
Another important role that is available in a standard ice cream shop is the role of a prep cook. A prep cook assists in preparing toppings, syrups, and other ingredients used in ice cream sundaes and desserts.
Prep cooks are also saddled with the responsibility of maintaining stock levels and helping with inventory control in the ice cream shop.
Cleaners and Dishwashers
The role of cleaners and dishwashers is yet another important role that should be occupied in a standard ice cream shop.
This is so because maintaining a clean and sanitary environment is very important for a business that serves what people eat.
Cleaners and dishwashers are responsible for cleaning the shop facility including tables, equipment, dishes, and utensils that are used in an ice cream shop.
Marketing and Social Media Coordinator
A marketing and social media coordinator in an ice cream shop is responsible for boosting the social media presence of the ice cream shop.
Marketing and social media coordinators are also responsible for creating and executing digital marketing strategies to inform, advertise, and attract public interest.
They handle the organization’s social media accounts, where they monitor comments and interact with the social media community.
The role of a delivery driver is another important role that should be available in a standard ice cream shop especially if the shop offers delivery services.
Generally, a delivery driver in an ice cream shop is responsible for ensuring orders reach customers promptly and in good condition.
A delivery driver may also be saddled with the tasks of collecting payments whenever necessary and maintaining a log of all the deliveries carried out.
Maintenance and Repair Personnel
Lastly, another role that should be available in a big and standard ice cream shop is the role of maintenance and repair personnel.
Basically, maintenance and repair personnel are responsible for the upkeep and maintenance of equipment, including ice cream machines, freezers, and kitchen appliances in the ice cream shop.