According to reports, Logisticare has an average base rate of $7, plus $1.25 per mile for ambulatory riders. They also offer varying rates for volunteers.
Logisticare, a fully owned subsidiary of The Providence Service Corporation, remains one of the biggest managers of non-emergency medical transportation (“NEMT”) programs for state government agencies and managed care organizations in the United States, and their pay doesn’t change very often.
The services offered by this company include NEMT ride management, call center management, transportation provider network development and credentialing, and vendor administration. According to reports, the company is more focused on making available access to convenient, cost-effective, safe, and reliable transportation.
They are recognized for delivering tech-enabled solutions that make room for enhanced functionality, stronger network performance, streamlined workflow processes, and higher overall system efficiency. Each year, Logisticare manages over 63 million trips for more than 24 million eligible riders in 50 states and the District of Columbia.
Logisticare is known to take a hands-on approach to the credentialing process to guarantee compliance with safety and quality standards. Note that this process includes a review of safety compliance procedures; driver and attendant background checks, drug testing, and site visits where vehicle and driver inspections take place.
This company also boasts of field monitors that carry out spot inspections via tablets to capture date, time, geo‐location, and photographs of every vehicle they inspect.
The acquired information is subsequently uploaded directly into their LogistiCAD system and used by their credentialing department to assist in tracking compliance with maintenance schedules, operating conditions, and licensing requirements.
Steps to Become a Provider With Logisticare
Logisticare is a broker company tasked with taking millions of people to the doctor. However, they don’t operate vehicles, drive buses or fly planes; instead, they focus on assembling and managing a vast range of transportation provider networks for their clients in a detailed fashion, usually under full-risk capitated financial arrangements. If you are looking to become a provider with this company, here are steps to take;
Acquire Adequate Insurance
Truth be told, in this line of business, you need adequate commercial insurance especially for your NEMT/paratransit vehicle, and Logisticare will expect your insurance policy to be comprehensive and current.
Aside from being mandatory by law, adequate insurance protects all parties involved should anything go wrong! Note that avoiding getting adequate insurance might end up costing you more than just a few lost contracts in the long term; Logisticare understands this and that is why they insist that get insured.
Obtain Driver Certification
While this might not be necessary for all ride brokers, having NEMT driver certification is very critical for NEMT providers, and this shows that you are ready to move your company to the next level especially in terms of both professionalism and customer care.
According to reports, Logisticare expects all contracted drivers to go through the extra training necessary for professional certification. Just like Logisticare, most large providers in the United States can even help contractors find the information required to get drivers certified.
Have it in mind that getting drivers certified doesn’t just look good for your business; the training also ensures that the drivers always provide the best service possible and understand precisely what they are expected to do in the unlikely event that something goes wrong.
Leverage Quality Transit Dispatch Software
While the ability to see all drivers/vehicles in real-time is not yet an industry requirement, NEMT/paratransit providers should expect it to become an industry requirement soon. Have it in mind that good dispatch software does much more than just offer your business the capacity to monitor vehicles live.
It can help your business save time, money, and mileage by designing “smart” routes; most reputable software can even help with reporting important data like ridership numbers, timeliness of pickups, etc.
Contact Logisticare and Apply
While the massive scope of Logisticare’s business may seem intimidating especially for a small or new NEMT provider, you will never tell what the outcome would be unless you contact Logisticare and apply (after meeting all of their service requirements mentioned above).
Even though Logisticare does have criteria and requirements when it comes to businesses bidding for their contracts, you must view these requirements as a good thing since they cover best practices for the industry and guarantee that you are doing better than just the bare minimum.
In terms of paratransit and NEMT services, numerous large brokers cater to a large portion of the market share. However, Logisticare remains one of the most important providers. Once you have obtained these basic requirements mentioned above, you are more than ready to start going after bigger contracts.
Have it in mind that being insured, having certified drivers, and leveraging excellent transit software doesn’t just make your business look good to potential business partners. These things will allow your company to offer your services more safely and effectively.