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Coffee Shop Organizational Structure [Job Description Included]

Are you starting a coffee shop and need to structure it? If YES, here is a coffee shop organizational structure and job descriptions.

When it comes to hiring of employees, we have plans to only hire the best of hands to work with us. This is necessary because part of our selling point is to ensure that our services are top notch at all times and our shop is welcoming and relaxing.

Since our coffee bar is going to be located in a rented facility with limited space for expansion, we have decided to engage the following key employees to help us drive the vision and mission of the organization. This is the structure we intend building our business on;

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Our Business Structure

  • Chief Executive Officer (Owner)
  • Bar Manager
  • Bartender / Baristas
  • Accountants / Cashiers
  • Greeters / Customer Service Agent / Table Attendant
  • Cleaners

Job Roles and Responsibilities

Chief Executive Officer – CEO

  • Responsible for providing direction for the business
  • Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Responsible for fixing prices and signing business deals
  • Responsible for recruitment
  • Responsible for payment of salaries
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization
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Bar Manager

  • Responsible for managing the daily activities in the restaurant
  • Ensures that the coffee facility is in tip top shape and conducive enough to welcome customers
  • Interfaces with third – party providers (vendors)
  • Reports to the Chief Executive Officer
  • Attends to Customers complaints and enquiries
  • Prepares budget and reports for the organization
  • Responsible for Training and Development in the organization
  • Responsible for procuring and distribution of beverages and pastries
  • Any other duty as assigned by the CEO

Bartender / Baristas

  • Responsible for preparing different flavors and styles of coffee for customers
  • Make lists of supplies in conjunction with the outlet manager
  • Ensures that each cup of coffee that leaves the kitchen is tailor made and meets the request of each customer
  • Responsible for quality control
  • Any other duty as assigned by the Coffee shop Manager and CEO
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Accountant / Cashier

  • Receives payments on behalf of Coffee4All®
  • Issues receipt to customers
  • Prepare financial report at the end of every working week
  • Handles all financial transaction on behalf of the company
  • Interfaces with our bankers
  • Responsible for payment of tax, levies and utility bills
  • Any other duty as assigned by the CEO / bar manager

Greeters / Customer Service Agent / Table Attendant

  • Opens door and welcome customers
  • Ensures that customers feel relaxed and at home
  • Handles customers enquiries
  • Takes customers’ orders
  • Serve customer
  • Any other duty as assigned by the bar manager


  • Responsible for cleaning the Coffee shop facility at all times
  • Washes the mugs, spoons and other utensils
  • Ensures that toiletries and supplies don’t run out of stock
  • Cleans both the interior and exterior of the coffee shop
  • Any other duty as assigned by the restaurant manager