Are you are hotel manager looking for books to upgrade your hotel management knowledge and skills? If YES, then here are the best books you need. Being an hotelier requires an abundance of finesse and creativity. You are expected to be both analytical enough to manage a hotel P&L and personable enough to consistently surprise and delight guests.
Therefore staying current on great hospitality books is one of the best ways to improve your intellect and enhance your emotional IQ. Every great hotelier acts like a business owner responsible for everything that happens between the four walls of a hotel.
You are expected to handle situations ranging from a staff member who needs to be rushed to the ER for cutting their finger on the job, to hiring talent and figuring out how to increase revenue per available room when occupancy is down.
Hospitality professionals tend to get stretched in a million directions and are expected to excel at everything, always. Owing to the demanding nature of the hospitality industry, it is critical to spend time educating yourself on a variety of different disciplines and lots of this requisite knowledge can be found in books.
Hotel management may seem straightforward, but as you well know, it is tough to master. Even the best hotel management software can’t replace possessing the know-how to please your customers. Yes, you can attend conferences or dive into your own hotel’s data. But there’s no better place to get good training in a short amount of time than to crack open a book written by someone who has mastered the art of running a hotel.
However, with the plethora of options to choose from and the daily demands of the job, hoteliers might find it difficult to not only identify the hotel management books worth reading but also to finding the time to read them. Howbeit, in no particular order, here is the list of the best hotel management books (free and paid) that you must read.
What are the Best Books for Hotel Management in 2021?
Table of Content
- Setting the Table: The Transforming Power of Hospitality in Business
- 100 tips for Hoteliers: What Every Successful Hotel Professional Needs to know and do
- Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization
- Introduction to Hospitality Management
- Hotel Management: Understanding the Hospitality Industry
- The Heart of Hospitality: Great hotel and Restaurant Leaders Share Their Secrets
- 7 Easy Ways to Show Your Employees You Care: A Booklet for Hotel Managers and others
- A Wealth of Insight
- Be Our Guest: Perfecting the Art of Customer Service
- Professional Front Office Management
Setting the Table: The Transforming Power of Hospitality in Business
This is not a typical business book, and it is indeed not a how-to book. For hoteliers, what’s most meaningful is creating positive, uplifting outcomes for human experiences and relationships. Managing a hotel, like life, is all about how you make people feel. It may sound easy but this is actually pretty difficult to execute on.
100 tips for Hoteliers: What Every Successful Hotel Professional Needs to know and do
Authored by Peter Venison, this comprehensive hotel management book provides many details about the ins and outs of hotel management. Contrary to what the book title suggests, the book is more than just Tips. It captivates the readers on every important aspect, starting from the inception to the opening of the hotel as well as the day to day running of the establishment.
It offers an explicit narration of the rudiments of managing a hospitality organization, and readers are sure to get enough information that will help them make better management decisions in their various capacities.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization
This Hospitality book emphasizes on the fact that the hotel business is more of a customer service business. It seeks to make you understand what the big players in the sector do that you may overlook. The book presents substantiated reasons for any suggestion in the book with stories and experiences to support the points. Note that it also tells you how best to treat your customers and how it influences the success of your business.
Introduction to Hospitality Management
This is one of the top hospitality management eBooks and PDF available on the Internet. There are a lot of FREE versions available on the internet. The 720 pages work was authored by John R Walker, and was published by Pearson in 2012, and remains one of the best hotel management eBooks and PDF.
Hotel Management: Understanding the Hospitality Industry
This book deservedly ranks among the best hotel management books and top hotel management ebooks. It is a premium release that can be bought from different online platforms. Authored by Jason Allan Scott, the book is a must-read for anyone who holds a management position within a hotel or any hospitality outfit.
Note that this book covers every important hotel management aspect such as initial planning and opening up, motivating the members of your team, marketing of your services, customer satisfaction, and lots more.
The contents of the book are discussed under such great topics as the hotel industry, front office operations, what it means to be in the hotel industry, running a hotel business, and working in the hotel industry. The book also provides additional emphasis on personnel management, organizational structure.
Just as you already know, the Hotel Industry is just one of the major Sectors of the Hospitality Industry. The heart of Hospitality is one of the hospitality management books that detail the secrets of some of the leaders in the hotel and hospitality sector. Micah Solomon made a commendable effort by finding out the secret behind such hospitality giants as Ritz-Carlton, Four Seasons, and Virgin Hotel brands.
7 Easy Ways to Show Your Employees You Care: A Booklet for Hotel Managers and others
This Top Hotel Management book is highly recommended for hotel managers. It removes the emphasis from customer satisfaction to proper care of the workforce. Note that this follows the idea that it will take a happy and highly motivated team to provide the kind of excellent services that will keep your guest happy and ready to visit again in the future.
Moreover, with the challenges hotel managers face with diverse staff members with different personality traits, the book offers easy ways of dealing with every staff member in order to keep them happy and motivated to do what they are supposed to do.
Written by Jokima Hiller, the book has been praised for its simplicity of methods and practicability. It is very easy to read but deeply insightful on how to make employees feel valued and in effect ensure that guests are well treated.
A Wealth of Insight
Have it in mind that this book does a great job of compiling excellent insights from 35 top hoteliers. The book is about the World’s Best Luxury Hoteliers on Leadership, Management and the Future of 5-Star Hospitality. The book focuses on recruiting, culture, branding, managing, marketing, technology, design, and various other aspects and success factors of the Hospitality industry in its bite-sized narratives.
This book by Rahim B. Kanani takes you to a refreshing behind the scene view of the luxury hospitality industry. Give it a read for better insights on 5-star leadership and management.
Be Our Guest: Perfecting the Art of Customer Service
This book is ideal for Hoteliers to prep up better for success within the hotel industry. Every hotelier understands that the guests are the most important people in the world and they need to be treated as such. This book by the Walt Disney Company is a treat to Hoteliers. The book also has excellent reviews at Goodreads from all corners of the Hospitality Industry.
Howbeit, the book’s integral aim is to help you perfect the art of customer service and turn your hotel into a more guest-centric place. It teaches you not just to satisfy your guest but also how to exceed their expectations. From the Disney Institute with Theodore Kinni, the book preaches the same principle that Disney uses to offer the best-known hospitality services the world has ever seen.
Professional Front Office Management
This is one of the foremost Hotel Management books that address one of the most focal departments of the hotel and hospitality industry- Front Office. The book which was originally authored by Robert Woods has been revised severally with each edition offering more insight into how to connect the hotel or hospitality organization with its employees and guests.
It offers as many details as is necessary for hotel managers to ensure efficiency in the management of their establishments. It is among the best books on hotel management. Hospitality books can inspire you. It can help you, as a hotelier, to gain new perspectives and learn from the wisdom and success of others in the industry. The above are some of the best Hotel and Hospitality management books that will help you to build a profitable and sustainable business in the sector.
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