As a business is being set up, one of the things that bug the mind of the business owner is if his or her business can get enough customers to keep it afloat for a long period of time. Acquiring customers for your business is no small issue as it is what would make a…
Customer relationship management is an approach that is used to manage a company’s interaction with current and potential customers. CRM uses data analysis about a customer’s history with a company to improve customer interaction, drive customer growth and improve customer retention. A company’s CRM system stores all interactions with its potential and existing customers. As…
Businesses or companies that are obsessed with their clients tend to achieve more success especially with customer retention. These businesses go the extra mile to take client support to the next level by providing good personalized experiences, amazing perks and high-quality products. According to reports, businesses can boost revenue between 4 and 8 percent above…
Is contracting a mystery shopping company worth the cost? Here are 10 superb ways mystery shopping can improve your business customer service. Indeed there are various channels to assess your customer service performance. From first-hand observations to review sites and social media feedback to opinion polls and so on, each of them offering unique advantages and…
Do you get to deal pissed off customers daily? If YES, here are 7 smart tips that will help you handle angry or difficult customers better. One of the skills you need as a business owner is customer management skills. The saying that customer is king remains true, because the success of your business depends…
Do you run a startup and you need a sure system to get clients on board? If YES, here are 17 smart tips to creating a highly effective onboarding process. Client onboarding is the process of receiving a new client into your startup business. It’s your opportunity to build a relationship with your new client,…
Do you want to be an exemplary government employee? If YES, here are 20 best customer service tips for government employees that will make you stand out. It is a norm in some parts of the world, especially in under-developed countries, for those who work in government offices to display laissez-faire attitude when they relate…
Do you want to appreciate your loyal clients this Christmas for their patronage? If YES, here are 50 best Christmas gift ideas for clients and customers. Business owners know that customers have many options of where to get their goods and services from. In this vein they have come to realize that customer retention is…
When it comes to customer service and support, CRM systems are an effective tool that is used to keep businesses organized and their customers happy. Nowadays, businesses can engage with their customers anywhere, anytime, and from any device — instead of just making them wait in-line over the phone. This feat is made possible by…
Are you a call center agent? Or you run a call center agency? If YES, here are 50 effective customer service tips & tricks for call centers to help treat customers right. A call centre is without doubt the frontline communication hub of a business, linking you with your customers. A lot of business organisations…
Do you want to build a strong base of satisfied customers for your small business? If YES, here are 7 sure ways to retain existing customers and build brand loyalty. Having loyal customers is an essential foundation for success. Experience has shown severally that it is easier to retain new customers than to acquire new…
Are you on the verge of losing your good customers? If YES, here are 12 strategies to help your business retain customers who are leaving and regain lost customers.Irrespective of the type of business you are into, winning and retaining clients is of utmost importance. The best type of clients any business can have is…
If you have ever found yourself being caught up in the web of building a business, then you will know by now that starting a business is a lot of work. However, once you are able to successfully launch the business, the next phase of challenge is to win customers over. Without a shadow of…
If you are in business, or you work for someone, there will always be times when you would have to deal with angry customers – it is part of a normal business cycle. Therefore, you must learn not just to manage good and loyal customers, but also to manage some unsatisfied and angry customers as…
Customer relationship management (CRM) refers to a system meant for managing a company’s interaction with its existing customers as well as potential customers. It usually involves the use of computer based or automated solutions to organize and synchronize sales, marketing, customer service, and technical support. The main purpose companies aim to achieve with CRM is…
When was the last time you sent a package to your loyal clients? It is good once in a while to package products and send to your popular clients as a sort of thank you gift for patronizing our business. This single act can warm your way into the hearts of clients. In this article,…
Many people have heard about VoIP many times, but they know little or nothing about this fascinating communication technology. If you happen to be one of them, then read on to understand exactly what VoIP is and how it works. VoIP stands for Voice over Internet Protocol. It’s a communication technology, which allows you to…
A 1-800 number, also known as a toll-free number or vanity number is a telephone number that uses letters on the telephone keypad to spell out a word, acronym, or short phrase. If you own a 1-800 number, all calls to that number will be diverted to your regular phone number. But the catch is…
With the cost of acquiring new customers far exceeding the cost of retaining existing ones, businesses need to map out strategies for retaining customers. According to the U.S. Small Business Administration (SBA) and the U.S. Chamber of Commerce, acquiring new customers can cost as much as five to seven times more than simply retaining existing…
One of those things that successful entrepreneurs are very good at is establishing positive business relationships with their employees, business associates, suppliers, customers, and everyone else that contribute directly or indirectly to the continued survival of their business. Even businesses with great products and services have failed because they couldn’t establish positive relationships with those…
Your ability to build and maintain relationships with other people is key to the success of your business. Even if you have the best products or services to offer, your business won’t thrive without healthy relationships with those who matter to your business, such as your employees, suppliers, business associates, and customers. Most business owners…
How effective and efficient is your customer service? Does your business have a good customer service management plan? Do your business team, employees and customer service representatives understand the importance of keeping the customers happy? If your answer is no, then this article is for you. “The purpose of a business is to create a…
Do you have a customer relationship management plan? Are your employees well trained to implement your CRM strategies and tactics? If your answer to the two questions above is no, then below are 10 customer relationship management training tips for small businesses. Customer Relationship Management is undoubtedly one important factor to consider in making sure…
How do you create good relationships in business? How do you create good business relationship with your associates, customers, suppliers and investors? If you are interested in learning how to create effective business relationships; then please read on. Relationships of all kinds are often perceived as very delicate things that require extra effort to maintain….
What customer service skills list does a rep need? What has customer service skills got to do with running a business successfully? What skills should a customer service representative possess to be effective? As an entrepreneur, what customer service skills must I be on the look out for when hiring a customer service rep? Well,…
How do you keep your customers happy and loyal? What are the best customer retention strategies a business owner can implement without breaking the bank? Well, i advice you read on to find out. Ask any successful entrepreneur that built a business from scratch the secret to his/her business success and you will be told…
Are you an entrepreneur or an aspiring entrepreneur? Do you have good customer service skills? Does your staff have good customer service skills? Are your employees competent enough to represent your business to the customer? Do you know that bad customer service skills and mis-representation can ruin your business? Do you have a strong desire…
Do you want to know what your customers need or expect from your business? Are you having challenges on how to present a good customer survey that will give you a fast response? Do you want to learn how to write a customer satisfaction survey? Then read on. A customer service satisfaction survey is a…
Do you want to appreciate a customer but you lack ideas on how or what to give? If YES, here are 50 free business gift ideas for customers to keep them loyal. Being in business requires that you do all you can to ensure that you not only win clients over, but that you retain…